AI-Driven Game Operations & Customer Support Specialist

Game Companies

Singapore

On-site

SGD 90,000 - 130,000

Full time

35 hours ago

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Job summary

Game Companies is seeking a qualified Customer Support professional to create, optimize and maintain AI agents on our inhouse CRM platform, and to lead the deployment of AI-driven solutions for customer service operations.

You will collaborate with technical teams to integrate AI into workflows, monitor AI agent performance using ticket data, and work to improve CSAT, first reply time, and first-contact resolution. Experience in email or ticket-based support is a plus.

Qualifications

Experience in email or ticket-based customer support is advantageous.
Excellent written communication with good grammar and clarity.
Strong analytical, problem-solving and project management skills.
Process-oriented mindset to spot workflow gaps and suggest improvements.
Able to work independently in a fast-paced environment.

Responsibilities

Create, optimize and maintain AI agents on an inhouse CRM platform
Lead the deployment of AI-driven solutions for customer service operations
Collaborate with technical teams to integrate AI solutions into workflows
Monitor performance of AI agents using customer ticket data and metrics
Improve CSAT, first reply time and first-contact resolution
Investigate, troubleshoot, and resolve customer issues following established workflows and/or policies
Assist with game operations activities such as bug testing, issue verification, and reporting gameplay-related problems