AI Copilot Training & Adoption Lead

Concentrix; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Concentrix is seeking an AI Deployed Engineer (Copilot) to lead adoption and enablement of Microsoft 365 Copilot and low-code AI agent platforms for the Ministry of Home Affairs (MHA) across agencies. You will design and deliver Copilot training at scale, build AI agents, and drive change management to translate capability into daily productivity in a secure government environment.

You will serve as a trusted advisor to senior stakeholders, combining facilitation, curriculum design and hands-on

Qualifications

• Must have hands-on experience delivering Microsoft 365 Copilot training for the Ministry of Home Affairs (MHA).
• Experience conducting Basic and Advanced Microsoft 365 Copilot training workshops at scale.
• Proven experience delivering Agent Builder and Copilot Studio training workshops.
• Proven experience building AI agents using Microsoft Agent Builder and Copilot Studio.
• Proven track record leading large-scale Copilot adoption and change-management programmes across public-sector or enterprise organisations.
• Singapore Citizen who is eligible to obtain and maintain Singapore Government security clearance.
• Willingness to work on-site at client premises, including secured MHA facilities, as required.

Responsibilities

• Deliver Copilot training: Plan and facilitate Basic and Advanced Microsoft 365 Copilot training workshops for MHA officers, from end users to power users and administrators.
• Lead adoption and change management: Drive large-scale Copilot adoption across MHA agencies, including stakeholder mapping, training calendars, adoption campaigns, communications, feedback analysis and proof-of-execution reporting.
• Enable trainers: Design and run train-the-trainer programmes, facilitator guides and user scenarios to build sustainable internal facilitation capability.
• Deliver agent development training: Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test and govern their own AI agents.
• Build AI agents: Design, develop and deploy AI agents using Microsoft Agent Builder and Copilot Studio, integrated with Microsoft 365 services and enterprise data.
• Create enablement materials: Develop workshop content, hands-on labs, reference guides, user guides and best-practice documentation to scale adoption.
• Uphold security and governance: Ensure all training, development and adoption activities comply with MHA security policies and government data-handling requirements.

Skills

Facilitation

Curriculum design

Stakeholder management

Public sector experience

Change management

Education

Microsoft Certifications

Tools

Agent Builder

Copilot Studio

Microsoft 365 Copilot

MS-900 / M365 Certifications

Power Platform Fundamentals

Job description

Concentrix is seeking an AI Deployed Engineer (Copilot) to lead adoption and enablement of Microsoft 365 Copilot and low-code AI agent platforms for the Ministry of Home Affairs (MHA) across agencies. You will design and deliver Copilot training at scale, build AI agents, and drive change management to translate capability into daily productivity in a secure government environment.

You will serve as a trusted advisor to senior stakeholders, combining facilitation, curriculum design and hands-on