Aftersales Engineer

XSQUARE Technologies; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

XSQUARE Technologies is seeking an After Sales Engineer to provide technical support, coordinate field service, and ensure top-tier after-sales service for our warehouse automation solutions.

You will troubleshoot hardware and software, work with Field Engineers and project teams, prepare quotations, and monitor tickets to ensure timely resolution, with occasional travel to customer sites and fluent Chinese communication.

Qualifications

• Minimum 2 years of experience in technical support, after-sales service, field service, or automation-related industries.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer management skills.
• Able to work independently and manage multiple customer issues simultaneously.
• Willing to travel to customer sites when required.
• Proficient in spoken Chinese to liaise with Chinese-speaking clients.

Responsibilities

• Serve as the primary technical point of contact for customers after project deployment.
• Respond to customer enquiries and provide timely technical support.
• Troubleshoot hardware and software issues remotely and onsite.
• Coordinate Field Engineers for onsite troubleshooting, preventive maintenance, and commissioning activities.
• Perform initial technical analysis and collect logs, photos, and other information before escalating issues to Engineering.
• Manage and monitor customer support tickets to ensure timely closure.
• Prepare technical reports, incident reports, preventive maintenance reports, and meeting minutes.
• Prepare quotations for spare parts, repair works, preventive maintenance, and other after-sales services.
• Coordinate with Sales and Procurement on quotation pricing and material availability.
• Manage customer expectations and provide regular progress updates throughout issue resolution.
• Identify recurring issues and work with Engineering to improve product reliability and customer satisfaction.
• Support project handover activities and ensure all documentation is complete.

Skills

Troubleshooting

Analytical skills

Communication

Customer management

Independent work

Travel readiness

Chinese language

Education

Diploma in Engineering

Tools

Ubuntu/Linux

Windows OS

Job description

XSQUARE Technologies is looking for a proactive and customer-focused After Sales Engineer to join our growing team. In this role, you will be responsible for providing technical support, coordinating field service activities, and ensuring excellent after-sales service for our warehouse automation solutions.

You will work closely with customers, Field Engineers, Engineering, and Project teams to troubleshoot issues, coordinate maintenance activities, prepare quotations, and ensure customer satisfaction throughout the product lifecycle.

Key Responsibilities

• Serve as the primary technical point of contact for customers after project deployment.
• Respond to customer enquiries and provide timely technical support.
• Troubleshoot hardware and software issues remotely and onsite.
• Coordinate Field Engineers for onsite troubleshooting, preventive maintenance, and commissioning activities.
• Perform initial technical analysis and collect logs, photos, and other relevant information before escalating issues to the Engineering team.
• Manage and monitor customer support tickets to ensure timely closure.
• Prepare technical reports, incident reports, preventive maintenance reports, and meeting minutes.
• Prepare quotations for spare parts, repair works, preventive maintenance, and other after‑sales services.
• Coordinate with Sales and Procurement on quotation pricing and material availability.
• Manage customer expectations and provide regular progress updates throughout the issue resolution process.
• Identify recurring issues and work with the Engineering team to improve product reliability and customer satisfaction.
• Support project handover activities and ensure all documentation is complete.

Requirements

• Diploma in any engineering discipline
• Minimum 2 years of experience in technical support, after‑sales service, field service, or automation‑related industries.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer management skills.
• Able to work independently and manage multiple customer issues simultaneously.
• Willing to travel to customer sites when required.
• Proficient in spoken Chinese to liaise with Chinese speaking clients

Preferred Qualifications

Experience or knowledge in the following areas will be an added advantage:

• AGV / AMR systems
• Warehouse Automation
• Windows operating systems and Windows Server
• Electrical and mechanical troubleshooting

Knowledge of Ubuntu/Linux for log collection, software deployment, remote access (SSH), and basic system troubleshooting will be an added advantage.

What We Are Looking For

We are looking for someone who is:

• Customer-oriented with strong communication skills.
• Calm under pressure and able to manage customer expectations.
• Organized and capable of handling multiple projects simultaneously.
• A fast learner who is eager to expand your knowledge in warehouse automation.
• A team player who enjoys working across different departments to solve technical challenges.

Salary will be commensurate with your experience, skills, and educational qualifications.