Affluent Banking Client Advocate & Retention Lead

FNDR HEADHUNTING PTE. LTD.; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

FNDR HEADHUNTING PTE. LTD. is assisting in the recruitment of an Affluent Client Service Manager (Banking) for a bank headquartered in Singapore.

The role focuses on building and sustaining relationships with affluent clients, coordinating service resolutions, and ensuring compliance with KYC/AML requirements. You will be the primary service contact, collaborating with internal teams to deliver seamless client experiences, drive retention, support deposit growth and identify mortgage cross-sell

Qualifications

• 3–8 years of experience in banking, client servicing or relationship management, ideally in affluent or retail segments.
• Strong understanding of banking processes, service operations and client-servicing frameworks.
• AML/KYC exposure or regulatory processes within financial institutions preferred.

Responsibilities

• Serve as the primary service liaison for affluent clients, resolving queries efficiently and delivering high service standards.
• Coordinate with internal stakeholders to deliver seamless client experiences across operational, servicing and administrative touchpoints.
• Provide timely and accurate information, addressing client needs professionally.
• Uphold Know Your Customer (KYC) and Anti-Money Laundering (AML) responsibilities.
• Support business growth through mortgage cross-sell opportunities.
• Contribute to metrics like client retention, deposit growth and portfolio quality through service governance.

Skills

Client Relationship Management

Service Excellence

Operational Discipline

Stakeholder Management

Strategic Engagement

Job description

FNDR HEADHUNTING PTE. LTD. is assisting in the recruitment of an Affluent Client Service Manager (Banking) for a bank headquartered in Singapore.

The role focuses on building and sustaining relationships with affluent clients, coordinating service resolutions, and ensuring compliance with KYC/AML requirements. You will be the primary service contact, collaborating with internal teams to deliver seamless client experiences, drive retention, support deposit growth and identify mortgage cross-sell