Admissions & Care Operations Coordinator

VANGUARD HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Vanguard Care Home in Woodlands seeks an Administrative Support Associate to assist with the admission and discharge of clients and coordinate care referrals.

Responsibilities include intake assessments, liaising with families and external organisations, and maintaining client records across BRIGHT, ILTC, NMTS and InterRai systems. Diploma holders with healthcare exposure are encouraged to apply.

Qualifications

• Diploma in a relevant field.
• Demonstrate initiative to identify and address gaps in work processes.
• Good communications and people engagement skills.

Responsibilities

• Attend team meetings to discuss and follow up on administrative care referrals for clients where necessary.
• Liaise with external organisations that provide services to meet clients’ and their families’ needs, and refer them to community support organisations if necessary.
• Assist Social Worker to follow up with clients and family members who requires financial assistance.
• Participate in pre-admission, admission and discharge processes; conduct intake assessments including basic financial counselling and service agreements.
• Establish and confirm sources of social facts shown in the social background of all new clients.
• Support Medifund administration and applications in collaboration with Finance and Social Worker.
• Support and work closely with Finance to manage arrears.
• Provide day-to-day coordination roles and duties between NOKs and Centre.
• Maintain and upkeep administrative documentation of all clients including filing, tracking and updating where necessary.
• Maintain and upkeep Centre’s databases.
• Manage and update data into relevant systems such as BRIGHT, ILTC and NMTS, InterRai, etc.
• Any other duties as assigned by the Reporting Manager/Supervisor

Skills

Communication

Organisational skills

Multitasking & detail

Education

Diploma

Tools

BRIGHT

ILTC

NMTS

InterRai

Job description

Vanguard Care Home in Woodlands seeks an Administrative Support Associate to assist with the admission and discharge of clients and coordinate care referrals.

Responsibilities include intake assessments, liaising with families and external organisations, and maintaining client records across BRIGHT, ILTC, NMTS and InterRai systems. Diploma holders with healthcare exposure are encouraged to apply.