Operations Executive

HEALTHWAY MEDICAL GROUP PTE LTD; Singapore; On-site; SGD 34,000 - 52,000; Full time

Job summary

Healthway Medical Group Pte Ltd. seeks a motivated and detail-oriented individual to support the Dental Division's daily operations and admin workflows in Singapore.

You will assist with billing, procurement, insurance claims, and patient engagement, coordinating with dentists, TPAs and insurers to ensure smooth processes. The role involves data reporting, documentation, and cross-team collaboration to maintain high service standards across clinics.

Qualifications

• Diploma or Degree in healthcare administration or related field.
• Fresh graduates welcome to apply.
• Minimum 1 year of relevant administrative or patient-facing experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Support daily clinic operations and administrative activities.
• Assist with billing, invoicing, payments and locum claims.
• Coordinate with doctors, clinic teams and stakeholders on operations.
• Address patient enquiries and service-related concerns; escalate as needed.
• Coordinate with internal teams and vendors on system, equipment and technology requirements.
• Assist sourcing consumables, obtain quotations and coordinate procurement.
• Raise PRs and liaise with Central Procurement.
• Update GRN records in inventory system.
• Process monthly invoices with Finance for payments.
• Assist with insurance and corporate billing including TPAs.
• Prepare and follow up on insurer claims.
• Coordinate marketing campaigns across platforms and engage patients.
• Monitor marketing inquiries and assist with appointment follow-ups.
• Maintain records of marketing campaigns and bookings.
• Support local marketing activities across clinics.
• Prepare and maintain Excel reports on monthly revenue and clinic utilization.

Skills

Communication skills

Organizational skills

Multitasking

Problem solving

Attention to detail

Education

Diploma or Degree in Healthcare Administration or related field

Tools

Microsoft Office

Excel

Outlook

Job description

We are seeking a motivated and detail-oriented individual to support the daily business and operational activities of our Dental Division. The successful candidate will assist in enhancing patient experience, coordinating with key stakeholders such as Dentist, TPAs and insurers, and ensuring smooth administrative and operational workflows.

Key Responsibilities

Clinic Operations & Administration

• Support daily clinic operations and administrative activities to ensure smooth workflows.
• Assist with billing, invoicing, payments, doctors' locum claims and other operational matters.
• Coordinate with doctors, clinic teams and relevant stakeholders on operational requirements.
• Assist in addressing patient enquiries, feedback and service-related concerns, escalating complex matters where necessary.
• Coordinate with internal teams and vendors on system, equipment and technology-related requirements.

Procurement, Inventory & Finance Support

• Assist in sourcing consumables, obtaining quotations and coordinating procurement requirements.
• Raise Purchase Requisitions (PRs) and liaise with the Central Procurement team.
• Update and maintain Goods Received Note (GRN) records in the inventory system.
• Process monthly invoices and coordinate with the Finance department on payment and reconciliation matters.

Insurance & Claims Administration

• Assist with insurance and corporate billing arrangements, including TPA schemes, corporate health plans and Integrated Shield Plans.
• Prepare, submit and follow up on claims in accordance with insurer requirements and internal procedures.
• Coordinate with insurers, TPAs and relevant stakeholders to resolve billing and claims-related enquiries.

Marketing & Patient Engagement Support

• Assist in coordinating digital marketing campaigns across platforms such as Google, Facebook and Instagram.
• Support social media content planning, preparation and posting, including coordination with dentists and clinic teams.
• Monitor incoming patient enquiries and assist clinic teams with appointment follow-ups.
• Maintain records of marketing enquiries, appointment bookings and campaign activities.
• Support promotional activities, patient engagement initiatives and local marketing efforts across clinic locations.

Reporting & Business Support

• Prepare and maintain Excel reports on monthly revenue, patient cases, clinic utilisation and operational performance.
• Assist in compiling marketing reports, including advertising expenditure, patient enquiries and appointment bookings.
• Support the tracking of marketing activities and provide relevant data for management review.
• Perform other duties as assigned to support clinic operations and business activities.

Requirements

• Fresh graduates are welcome to apply.
• Diploma or Degree or equivalent required; healthcare administration or related field preferred.
• Minimum 1 years of relevant experience in administrative and patient-facing roles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Excellent communication, organizational, and multitasking abilities.
• Strong attention to detail with effective problem-solving skills.
• Independent and collaborative working style in a healthcare environment.
• High professionalism and discretion in handling patient and financial data.
• Eagerness to learn and adapt to new technologies or workflows.
• Demonstrates initiative and accountability.