Administrative & Operations Specialist

Public Service Division; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Public Service Division is seeking a dedicated professional to deliver high-quality service to HDB flat applicants and residents. You will advise on HDB Flat Eligibility letters, flat sales, resale, and housing loans, while handling document preparation and verification, application processing, and budgetary support.

You will also contribute to IT solution implementation by preparing user requirements and conducting acceptance testing, with flexibility to take on other duties as manpower needs

Qualifications

• Experience in customer service environments.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks, stay organised and meet deadlines.

Responsibilities

• Deliver quality services to HDB applicants and residents by advising and interacting on HDB Flat Eligibility letters, flat sales, resale and housing loans.
• Prepare and verify documents, process applications, and provide accounting and budgetary support and/or collect payments.
• Assist with IT solution implementation by preparing user requirements and conducting acceptance testing.
• Perform additional duties as needed based on manpower requirements.

Skills

Customer service

Communication

Project management

Organisational skills

Numeracy

Microsoft Office

Tools

Microsoft Office

Job description

Public Service Division is seeking a dedicated professional to deliver high-quality service to HDB flat applicants and residents. You will advise on HDB Flat Eligibility letters, flat sales, resale, and housing loans, while handling document preparation and verification, application processing, and budgetary support.

You will also contribute to IT solution implementation by preparing user requirements and conducting acceptance testing, with flexibility to take on other duties as manpower needs