Adminstrative Executive

Public Service Division; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Public Service Division is seeking a dedicated professional to deliver high-quality service to HDB flat applicants and residents. You will advise on HDB Flat Eligibility letters, flat sales, resale, and housing loans, while handling document preparation and verification, application processing, and budgetary support.

You will also contribute to IT solution implementation by preparing user requirements and conducting acceptance testing, with flexibility to take on other duties as manpower needs

Qualifications

• Experience in customer service environments.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks, stay organised and meet deadlines.

Responsibilities

• Deliver quality services to HDB applicants and residents by advising and interacting on HDB Flat Eligibility letters, flat sales, resale and housing loans.
• Prepare and verify documents, process applications, and provide accounting and budgetary support and/or collect payments.
• Assist with IT solution implementation by preparing user requirements and conducting acceptance testing.
• Perform additional duties as needed based on manpower requirements.

Skills

Customer service

Communication

Project management

Organisational skills

Numeracy

Microsoft Office

Tools

Microsoft Office

Job description

[What the role is]

You will be responsible for delivering quality services to HDB flat applicants and residents by advising and interacting with them on matters related to HDB Flat Eligibility letters, flat sales, resale, and housing loans, while performing supporting tasks such as document preparation and verification, application processing, accounting and budgetary support, payment collection, and contributing to IT solution implementation through user requirements preparation and acceptance testing, with the flexibility to take on different job duties based on manpower needs.

[What you will be working on]

Your responsibility is to deliver quality services to applicants and residents of HDB flats. You will advise and interact with applicants/residents and relevant parties on matters relating to HDB Flat Eligibility letter, HDB's sale of flats, resale of flats and/or HDB housing loan.

You will also be tasked to perform works related to these job areas, such as the preparation and verification of documents, processing of applications, provision of accounting and budgetary support and/or collection of payments, as well as works related to the implementation and enhancement of IT solutions, such as preparing user requirements and conducting acceptance testing.

During your employment, you will need to perform different job duties where manpower is needed.

[What we are looking for]

• Have a passion for customer service
• Have effective communication and interpersonal skills
• Have critical thinking, excellent organisational and project management skills and resilient to pressure

Be meticulous, independent, numerate, and proficient in using Microsoft software.

Successful candidates will be offered a 1+1 year contract.