Administrative Assistant: Customer Support & Data Coordinator

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 33.000 - 58.000; Vollzeit

Zusammenfassung

Recruit Express Pte Ltd is seeking a proactive Customer Support Coordinator to manage end-user inquiries, billing and handset usage, and coordinate with internal teams to ensure a smooth customer experience.

The role involves handling tickets, maintaining records in Excel, and preparing periodic reports and invoices while liaising with sales and service teams across customer sites as needed.

Qualifikationen

• Diploma in Business Administration, Sales, Marketing or a related field.
• Proficient in Microsoft Excel, including Pivot Tables and VLOOKUP.
• Organised and able to manage multiple tasks.
• Good interpersonal skills and ability to work with different stakeholders.

Aufgaben

• Build good working relationships with end users and internal stakeholders to ensure a positive customer experience.
• Attend to daily user enquiries on handset pricing, billing and mobile device usage.
• Identify users' issues and recommend suitable solutions, following up on resolutions where necessary.
• Manage customer emails, portal updates and system tickets, including creating, updating and closing tickets.
• Maintain accurate ticket records and update relevant information in Excel.
• Monitor onsite mobile handset inventory and coordinate handset-related matters.
• Prepare monthly sales reports and PowerPoint presentations on weekly activities.
• Liaise with the Indoor Sales Support, 4C and Customer Service Operations to support sales activities.
• Assist with network-related issues and antenna installation coordination at customer sites when required.
• Prepare invoices and upload purchase orders (POs) via Taulia for payment processing.
• Update end-user contact details on the company's internal social platform, Yammer.

Kenntnisse

Pivot Tables

VLOOKUP

Interpersonal skills

Multitasking

Ausbildung

Diploma in Business Administration or related

Tools

Microsoft Excel

Jobbeschreibung

Recruit Express Pte Ltd is seeking a proactive Customer Support Coordinator to manage end-user inquiries, billing and handset usage, and coordinate with internal teams to ensure a smooth customer experience.

The role involves handling tickets, maintaining records in Excel, and preparing periodic reports and invoices while liaising with sales and service teams across customer sites as needed.