ADMIN & CUSTOMER SERVICE (WFH & In house)

ROSE BEAUTY BAR; Singapore; Hybrid; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Annual leave

CPF contributions

Paid public holidays

Job summary

ROSE BEAUTY BAR in Singapore is seeking an Administrator & Customer Service professional to support daily operations, client communications, and platform management. You will handle enquiries via WhatsApp and Instagram, maintain records, schedule appointments for staff and campaigns, assist with onboarding, CPF processes, and payroll-related tasks, and keep Fresha and other platforms up to date.

This role requires Chinese language skills, in-house work Mon-Wed, and remote work Thu-Fri-Sat half

Qualifications

• Chinese-speaking required; English proficiency not essential.

Responsibilities

• Handling client enquiries and appointments via Whatsapp & Instagram.
• Maintaining filing systems and data entry; generating reports for analytics.
• Organizing meetings and coordinating calendars for floor staff and e-commerce campaigns.
• Assisting with onboarding, leave tracking, and CPF submissions; payroll-related tasks.

Skills

Chinese speaking

Customer service

Communication

Scheduling

Social media awareness

Education

No formal education requirement

Tools

Fresha

TikTok

Instagram

MS Office

Job description

ADMINSTRATOR & CUSTOMER SERVICE

Communications: Handling client enquiries and appointments via the company's communication channels like Whatsapp & Instagram.

Documentation & Record-Keeping: Maintaining filing systems and data entry. Reports generation for company analytics. Updating company internal files.

Scheduling: Organizing meetings and coordinating calendars for appointments for floor staffs and e-commerce campaigns.

HR & Finance Support: Assisting with employee onboarding, tracking leave and scheduling. Handling CPF submissions and salary count.

Digital Systems & Platform Management: Maintaining and updating company platforms such as Fresha, including service listings, pricing, booking settings, and other operational information.

Requirements:

1. Have to be Chinese speaking, as floor staffs are not proficient in English.

2. Familiar with platforms such as TikTok and Instagram, with an interest in keeping up with social media trends, new features, digital tools and evolving technology. This is because we work heavily with AI.

3. Looking for full time applicants with relevant experience only.

4. Work From Home Thurs, Friday & Saturday (Half Day). In house for 3 days (Mon to Wed).

5. No min entry educational level. We do not place strong emphasis on academic qualifications; we value discipline, responsibility, a good work attitude and a genuine willingness to learn and contribute.

Working Hours: Mon to Fri 11am - 7pm, Sat: 10am - 4pm.

Staff Benefits: Annual leave, medical leave, paid public holidays, CPF contributions and other statutory leave benefits in accordance with MOM regulations.