Admin cum customer service

NEOLASER SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

NEOLASER SOLUTIONS PTE. LTD. is seeking a proactive administrative/customer service professional to handle paperwork, customer inquiries, and coordination with the technical team. The role involves pre-sales and post-sales support, maintaining smooth order fulfilment, and strong communication. Fresh graduates are encouraged to apply, with a 5-day work week and opportunities to grow in a technical environment.

Qualifications

• Fresh Diploma holders or ITE graduates welcome to apply.
• Proactive with good communication skills.
• Self-motivated, customer-oriented and reliable.

Responsibilities

• Prepare quotations, purchase orders, delivery orders and invoices.
• Handle customer enquiries by phone.
• Coordinate with technical team to ensure servicing and repairs meet standards.
• Follow up with customers to resolve issues satisfactorily.
• Provide pre-sales and post-sales support and order fulfilment.
• Perform administrative and ad-hoc tasks as assigned.
• Multitask and prioritise paperwork.
• Demonstrate high level of verbal and written communication.
• Maintain good administrative and computer literacy skills.

Education

Diploma / ITE

Tools

MS Office

CRM (customer management)

Job description

Job Description & Requirements

Roles & Responsibilities

• Prepare necessary paperwork including but not limited to quotations, purchase orders, delivery orders, invoices etc.,
• Handle phone calls of customers’ enquiries
• Liaise with technical team to ensure all servicing, maintenance & repairs of instruments are met with the required standard
• Follow-up with customers to ensure their issues are resolved satisfactorily.
• Customer service orientated, order fulfilment to customer, include pre-sales, post sales follow-up promptly.
• Perform administrative and other ad-hoc tasks assigned.
• Ability to multitask and prioritize all administrative paperwork
• High level of verbal and written communication.
• Good administrative and computer literacy skills.
• Passionate, self-motivated with service-oriented attitude.

Requirements

• Fresh Diploma holders or ITE graduates are welcome to apply
• Proactive, independently with good communication skills.
• Self-motivated, result and customer-oriented.

** 5-day work