Customer Support Administrator

Premium Automobiles Pte Ltd; Singapore; On-site; SGD 26,784 - 37,944; Full time

Job summary

Premium Automobiles Pte Ltd in Singapore is seeking a capable Customer Service & Parts Coordinator to support the Service Advisor in daily operations. You will handle recall checks, parts ordering, quotations, purchase orders, invoicing, and logistics, ensuring smooth service delivery for customers. It is a hands-on role requiring strong communication and MS Office proficiency.

Overtime on weekdays and Saturdays may be required to meet deadlines.

Qualifications

• Excellent interpersonal and customer handling skills.
• Proficient in MS Office applications.
• 2–3 years of customer service experience preferred.
• Experience in automotive industry and Autoline system is a plus.

Responsibilities

• Assist Service Advisor in daily operations: recall checks for customers' vehicles, parts ordering and coordination.
• Quote customers for service jobs and open Purchase Orders.
• Prepare invoices after job completion and arrange pickup/delivery.
• Monitor and track parts that have arrived but are outstanding.
• Perform any other duties assigned from time to time.

Skills

Interpersonal skills

Customer handling

MS Office

Education

GCE O level or Diploma

Tools

MS Office

Job description

Job Description:

- Assist Service Advisor in daily operations comprising the followings:

• Responsible for checking of recall campaign for customers' vehicle

• Parts ordering via Purchase Requisition and coordination when parts arrive

• Making quotations to customer for service jobs

• Opening Purchase Orders

• Preparing invoices after job completion

• Pickup and delivery arrangements

• Monitor and track the Parts-Arrived-but-outstanding-job

- Any other duties that may be assigned from time to time.

Job Requirement:

• Minimum GCE 'O' level / Diploma Holder.

• Excellent interpersonal & customer handling skills.

• Proficient in MS Office applications.

• 2 to 3 years' of Customer Service experience preferred.

• Experience in Automotive industry and Autoline system would be an added advantage.

Working Hours (must be able to work overtime):

Mondays to Fridays: 0800hrs to 1730hrs

Saturdays(alternate): 0800hrs to 1200hrs

Working Location: 53 Ubi Road 1 Singapore 408699