Admin Assistant

ACE Business Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

ACE Business Pte Ltd is seeking an entry-level IT support/administrative assistant in Singapore. The role involves handling calls and emails, assisting with software setup and data entry for ERP/CRM/Ticketing systems, and updating service records for monthly reports.

You will provide basic user training, keep documentation up to date, and coordinate with technical teams to ensure timely resolution of requests, while supporting daily admin tasks.

Qualifications

• Basic proficiency in Microsoft Office and data entry.
• Good communication and interpersonal skills are essential.
• Must be responsible, organised and detail-oriented.
• Willingness to learn new software and systems.
• Able to work independently and manage daily tasks.
• Fresh graduates welcome; no prior experience required; training provided.

Responsibilities

• Handle incoming calls and respond to emails.
• Assist with software setup, system configuration and data entry for ERP, CRM, and any Ticketing system.
• Update IT support service records, prepare monthly service reports, and send them to customers.
• Provide basic software user training and guidance to customers.
• Keep customer information and service documentation up to date.
• Follow up on pending service requests and coordinate with technical teams to ensure timely resolution.
• Support daily administrative operations, maintain documentation, and assist with ad hoc administrative tasks.

Skills

Microsoft Office

Communication skills

Organisational skills

Detail-oriented

Independent working

Willing to learn

Education

O/A Levels

Tools

ERP system

CRM system

Ticketing system

Job description

- Handle incoming calls and respond to emails.

- Assist with software setup, system configuration and data entry for ERP, CRM, and any Ticketing system.

- Update IT support service records, prepare monthly service reports, and send them to customers.

- Provide basic software user training and guidance to customers.

- Keep customer information and service documentation up to date.

- Follow up on pending service requests and coordinate with technical teams to ensure timely resolution.

- Support daily administrative operations, maintain documentation, and assist with ad hoc administrative tasks.

Requirements

- Basic knowledge of Microsoft Office (Word, Excel and Outlook).

- Good communication and interpersonal skills.

- Responsible, organised and detail-oriented.

- Willing to learn new software and systems.

- Able to work independently and manage daily tasks.

- Fresh graduates are welcome to apply.

- Minimum GCE 'O' Level, GCE 'A' Level or equivalent.

- No prior experience required; training will be provided.