ACCOUNTS COLLECTOR

Kai Peng Construction Singapore Pte. Ltd.; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Kai Peng Construction Singapore Pte. Ltd. is seeking an Account Collector to recover overdue payments. The role involves reviewing client accounts, interviewing debtors by phone, and negotiating repayment plans to improve cash flow.

Top candidates will demonstrate strong communication, critical thinking, and listening skills, with a proven ability to handle objection handling and multitask while recording notes accurately.

Qualifications

• Review clients’ accounts in our database. Interview them to assess resources and determine ability to pay.
• Ask probing questions over the phone to understand payment objections and negotiating options.
• Maintain accurate notes and document payment plans and progress.

Responsibilities

• Interview clients telephonically to assess ability to pay the debt.
• Overcome objections and suggest sources for debt payments.
• Maintain excellent phone etiquette and professional communication.
• Record findings and status updates in the system.
• Coordinate with management on strategy effectiveness.

Skills

Verbal communication

Negotiation

People skills

Computer skills

Mathematical skills

Customer service

Telemarketing

Interpersonal skills

Phone etiquette

Job description

Account Collector Role

An Account Collector recovers overdue payments on accounts. Account Collectors track debtors down by phone, digitally, or mail and assist them to make payments by negotiating repayment plans and encouraging them to find alternative payment solutions. Also known as a Collections Agent or Collections Specialist.

We are looking to hire an enthusiastic Account Collector to recover late payments on our accounts. The Account Collector will review clients’ accounts in our database, and interview them to establish their financial resources. Based on this the Account Collector will establish their ability to pay debts. You will ask clients probing questions over the phone to better understand payment objections and use your ability to multitask by typing notes simultaneously.

Top candidates will be articulate and have strong critical thinking and listening skills.

Account Collector Duties

• Previous work experience collections or a phone-based job.
• Good customer service skills
• Several years of telemarketing experience preferred.
• Good knowledge of collection processes.
• Excellent verbal communication, negotiation and people skills.
• Outstanding phone etiquette.
• Strong computer skills.
• Excellent mathematical skills.
• Great Interpersonal skills.

Account Collector Requirements

• Interview clients telephonically to establish their ability to pay the debt.
• Overcome stall tactics and objections and suggest sources of money for debt payments.
• Inform management regarding the effectiveness of strategies for various accounts.
• Previous work experience collections or a phone-based job.
• Good customer service skills
• Several years of telemarketing experience preferred.
• Good knowledge of collection processes.
• Excellent verbal communication, negotiation, and people skills.
• Outstanding phone etiquette.
• Strong computer skills.
• Excellent mathematical skills.
• Great Interpersonal skills.