Account Manager

transnational supply chain logistics pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Transnational Supply Chain Logistics Pte Ltd is seeking an Account Manager to grow and manage our key client portfolio within the transport logistics space. The role focuses on delivering service excellence, retaining clients and expanding revenue, with a willingness to pursue new customers and opportunities.

The successful candidate will build strong relationships across client levels, understand business needs, and work with internal teams to improve service and drive value for clients.

Responsibilities

• Account Management (Primary Focus): Manage a portfolio of key accounts and act as the main point of contact for all client matters.
• Build strong, long-term relationships with clients at operational, management and decision-maker levels.
• Understand each client’s business, supply chain needs and pain points, and propose solutions that add value.
• Develop and maintain account plans to ensure client satisfaction, retention and growth.
• Monitor service performance (KPIs/SLAs) and lead regular business reviews with clients.
• Handle client enquiries, escalations and issues promptly, working closely with operations to resolve them.
• Manage rate reviews, contract renewals and commercial negotiations with existing clients.
• Identify upselling and cross-selling opportunities to expand business within existing accounts.
• Identify and pursue new business opportunities within the transport logistics sector.
• Generate leads, prospect potential clients and build a healthy sales pipeline.
• Prepare quotations and proposals, and deliver sales presentations to prospective clients.
• Negotiate and close new deals, and ensure a smooth handover and onboarding for new customers.
• Keep up to date with market trends and competitor activity to support sales efforts.
• Work closely with operations, pricing and finance teams to deliver on client commitments.
• Maintain accurate client and pipeline records in the CRM system.
• Prepare regular reports on account performance, revenue and sales activity for management.
• Monitor account profitability and follow up on billing and collections where needed.

Job description

Job Summary:

We are looking for a client-focused andcommercially minded Account Manager to join our transport logistics team. Thecore of this role is managing and growing our existing key accounts: owning theday-to-day relationship, ensuring service excellence, and driving retention andaccount growth. Alongside this, the role carries a business developmentresponsibility to identify and win new customers, contributing to the company’soverall revenue growth. The ideal candidate is a strong relationship builder withsolid knowledge of the supply chain industry and the confidence to sell whenthe opportunity arises.

Responsibilities:

• Account Management (Primary Focus):
• Manage a portfolio of key accounts and act as the main point of contact for all client matters.
• Build strong, long-term relationships with clients at operational, management and decision-maker levels.
• Understand each client’s business, supply chain needs and pain points, and propose solutions that add value.
• Develop and maintain account plans to ensure client satisfaction, retention and growth.
• Monitor service performance (KPIs/SLAs) and lead regular business reviews with clients.
• Handle client enquiries, escalations and issues promptly, working closely with operations to resolve them.
• Manage rate reviews, contract renewals and commercial negotiations with existing clients.
• Identify upselling and cross-selling opportunities to expand business within existing accounts.
• Business Development
• Identify and pursue new business opportunities within the transport logistics sector.
• Generate leads, prospect potential clients and build a healthy sales pipeline.
• Prepare quotations and proposals, and deliver sales presentations to prospective clients.
• Negotiate and close new deals, and ensure a smooth handover and onboarding for new customers.
• Keep up to date with market trends and competitor activity to support sales efforts.
• Internal Coordination & Reporting:
• Work closely with operations, pricing and finance teams to deliver on client commitments.
• Maintain accurate client and pipeline records in the CRM system.
• Prepare regular reports on account performance, revenue and sales activity for management.
• Monitor account profitability and follow up on billing and collections where needed.