Sales Account Manager

J&T Express; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

J&T Express Singapore is seeking a proactive Sales Account Manager to join our supportive sales team. You will manage cross-border and domestic opportunities, build strong relationships with merchants, and help grow revenue.

This role rewards a motivated, organized communicator with a passion for logistics, a keen eye for trends, and the ability to deliver results in a fast-paced environment.

Qualifications

• Minimum 2 years of experience as an Account Manager.
• Experience in ecommerce logistics and cross-border ecommerce is a plus.
• Bachelor's Degree in Logistics and Supply Chain Management or related field.
• Strong communication and interpersonal skills with internal and external stakeholders.
• Knowledge of ecommerce/international logistics or parcels is advantageous.

Responsibilities

• Account Retention: Ensure business retention of existing cross-border accounts and pursue deeper penetration.
• Account Retention: Monitor shipping trends, volume, and revenue sustainability for key accounts.
• Account Retention: Provide updates to management on sales performance and improvement areas.
• Account Retention: Negotiate contractual rates with clients to maintain business retention.
• Account Retention: Maintain positive relationships with merchants as the main touchpoint and resolve issues promptly.
• Account Development: Source new opportunities and cross-sell product mix (Import & Export).
• Account Development: Handle all incoming domestic and international delivery leads.
• Account Development: Develop domestic and international inbound and outbound leads diligently.
• Account Development: Build a sustainable pipeline with 20% strength vs plan.
• Account Development: Provide weekly updates on pipeline and opportunities.
• Account Development: Report weekly activities with clients (visits, calls, meetings).
• Account Development: Collaborate with internal stakeholders to address client issues.
• Account Development: Deliver ad-hoc projects and tasks as assigned.

Skills

Account management

Client relationship building

Negotiation

Ecommerce logistics

Communication

Team collaboration

Education

Bachelor's Degree in Logistics and Supply Chain Management

Job description

We are seeking an Sales Account Manager to join our supportive sales team. This role will suit someone who is highly motivated and well-organized with excellent written and verbal communication skills and attention to detail. You will have a positive attitude, be a strong team player with a desire to learn and work hard and be able to adapt to a changing environment while working accurately to meet deadlines.

Responsibilities

Account Retention

• Ensuring business retention of existing cross border accounts and further penetration
• Monitoring and analyzing key accounts shipping trends/volume and revenue sustainability
• Providing consistent updates to management on areas of improvement for sales performance
• Proactive negotiation with clients on contractual rates to ensure business retention
• Maintain positive relationships with existing merchants as the main touchpoint and attend to their needs Provide solutions and resolve issues professionally and promptly

Account Development

• Source for new opportunities and cross-selling of product mix Import & Export
• To handle all incoming domestic and international delivery leads
• Work on Domestic and International inbound and outbound leads diligently
• Uncovering new areas of business opportunities and having a sustainable pipeline strength of 20% vs plan
• Provide weekly updates on pipeline strength and progress of potential opportunities
• Reporting of weekly activities with clients (visits/calls & meetings)
• Having a good collaboration with internal business units- stakeholders to deal with clients’ issues/challenges and concerns appropriately
• Accountability to deliver ad-hoc projects/tasks that have been assigned

Requirements

• Minimum 2 years of working experience in an Account Manager role. Relevant experience in ecommerce logistics and cross-border ecommerce is an added advantage
• Minimum Bachelor's Degree in Logistics and Supply Chain Management or other relevant fields
• Strong communication and interpersonal skills to build relationships with internal and external stakeholders
• Excellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageous
• A self-motivated, result-oriented individual, passionate about sourcing new business
• Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills
• Proactive, resourceful with the ability to work well independently or in groups
• Strong networker & relationship builder and highly goal-driven and work well in fast-paced environment