Account Manager

Confidential; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Confidential in Singapore seeks an Account Manager to own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention and growth. You will build trusted relationships with senior and C-suite stakeholders, and develop strategic account plans while pursuing cross-sell opportunities and revenue expansion.

You will partner across functions to close negotiations, manage escalations, and maintain CRM visibility.

Qualifications

• Proven experience managing strategic enterprise accounts and influencing C-suite stakeholders.
• Several years of B2B Account Management and/or direct selling experience.
• Track record of retention, expansion and revenue growth.
• Strong consultative selling, prospecting, negotiation and closing skills.

Responsibilities

• Own a portfolio of customers end-to-end with onboarding, adoption, retention and long-term success.
• Build trusted relationships with senior and C-suite stakeholders.
• Develop and execute strategic account plans.
• Identify and drive cross-sell and upsell opportunities.
• Manage commercial negotiations through to close.
• Partner cross-functionally to expand footprint within key accounts.
• Program-manage escalations and ensure strong outcomes.
• Build customer advocacy through referrals and testimonials.
• Maintain CRM discipline and account visibility.
• Work with customers in their local time zone.

Skills

Strategic account management

Enterprise sales

B2B sales

Consultative selling

Negotiation

Communication in English and Mandarin

CRM (Salesforce)

Stakeholder management

Cross-functional collaboration

Time zone alignment

Tools

Salesforce

Job description

I’m partnering with a high-growth technology company on a confidential search for an experienced Account Manager based in Singapore.

This is a strategic, commercially focused role for someone who enjoys building deep relationships with enterprise customers, acting as a trusted advisor to senior stakeholders, and identifying opportunities to grow and expand existing accounts.

The Opportunity

You’ll own a portfolio of customers end-to-end, with responsibility for:

• Customer onboarding, adoption, retention and long-term success
• Building trusted relationships with senior and C-suite stakeholders
• Developing and executing strategic account plans
• Identifying and driving cross-sell and upsell opportunities
• Managing commercial negotiations through to close
• Partnering cross-functionally to expand the company's footprint within key accounts
• Program-managing customer escalations and ensuring strong outcomes
• Building customer advocacy through referrals and testimonials
• Maintaining strong CRM discipline and account visibility
• Working closely with customers in their local time zone

What We're Looking For

We're interested in candidates who bring:

• Proven experience managing strategic enterprise accounts and influencing C-suite stakeholders
• Several years of B2B Account Management and/or direct selling experience
• A track record of driving retention, expansion and revenue growth
• Strong consultative selling, prospecting, negotiation and closing skills
• The ability to identify new use cases and articulate compelling business value
• Excellent planning, execution and stakeholder management skills
• Exceptional written and verbal communication skills in English and Mandarin

Particularly Relevant Experience

Experience with any of the following would be highly relevant:

• SaaS or recurring-revenue business models
• Identity, fraud, AML/KYC, financial services or other regulated environments
• Complex enterprise technology solutions
• Salesforce or other CRM platforms
• MEDDPICC or similar structured sales methodologies

The role is ideal for someone who combines strategic account leadership with strong commercial instincts — someone who can both protect existing relationships and proactively create new opportunities within them.