Key Account Manager (Enterprise)

Grain; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation package

Birthday leave

Training and mentorship programs

Job summary

Grain Singapore seeks an Enterprise Account Manager to own and grow a portfolio of high-value accounts. You will lead end-to-end expansion, build relationships with senior stakeholders, conduct trials and demonstrations, and craft quotations to secure renewals and upsells.

In a fast-paced, high-growth environment, you will maintain CRM hygiene, forecast accurately, and collaborate with operations to ensure top-notch delivery.

Qualifications

• 3–6+ years of experience in B2B account management, enterprise sales, or key account growth.
• Proven track record of growing revenue within existing accounts (expansion, renewals, upsells/cross-sells).
• Strong stakeholder management skills, with the ability to engage senior decision makers and coordinate multiple internal/external parties.
• Confidence in handling commercial discussions: pricing, objections, procurement processes, and negotiation.
• High ownership and attention to detail—quotations, order documentation and end-to-end follow-through.
• Data-driven mindset with strong CRM hygiene and accurate pipeline forecasting.
• Strong communication skills (written + verbal) and the ability to push deals forward.
• Agility to thrive in a fast-paced, high-growth environment.

Responsibilities

• Own and grow a portfolio of Enterprise accounts, driving expansion and long-term value.
• Build relationships with senior stakeholders across operations, finance, and procurement.
• Lead end-to-end expansion sales process, including discovery, trials, pricing, negotiation, and closing.
• Conduct trials, demonstrations, and site recce engagements to validate solutions.
• Manage objections and protect commercial outcomes.
• Create and deliver quotations and commercial proposals with accurate scope.
• Summarise order details for seamless handover and execution.
• Proactively manage renewals and retention, identifying churn risks.
• Collaborate with operations to ensure high-quality delivery and customer satisfaction.
• Maintain 100% CRM tracking, with accurate notes and forecasting.
• Gather enterprise insights and feedback to improve processes and customer experience.

Skills

Account management

Stakeholder management

Sales negotiations

CRM

Forecasting

Job description

If you believe in delighting customers, have high standards, and are resourceful, we want to hear from you.

You will:

• Own and grow a portfolio of assigned Enterprise (highest-tier) accounts, driving account expansion and long-term customer value.

• Build and maintain strong relationships with key stakeholders across senior leadership, operations, finance, and procurement—acting as a trusted partner to our customers.

• Lead the end-to-end Enterprise expansion sales process, including discovery, solution mapping, trials, pricing, negotiation, and closing.

• Conduct customer trials, demonstrations, and site recce engagements (where required) to validate solutions and unlock account growth opportunities.

• Manage objections professionally and strategically, ensuring customer concerns are addressed while protecting commercial outcomes.

• Create, structure, and deliver quotations and commercial proposals with accurate scope and terms.

• Summarise full order details clearly (services, sites, scope, timelines, billing requirements, and commercial terms) to ensure seamless internal handover and execution.

• Proactively manage renewals and retention by identifying churn risks early, coordinating recovery plans, and strengthening customer engagement.

• Collaborate cross-functionally with operations and internal stakeholders to ensure high-quality delivery and customer satisfaction.

• Maintain 100% CRM tracking, ensuring accurate account notes, opportunity updates, forecast health, and reporting discipline.

• Gather enterprise-level customer insights (needs, friction points, patterns) and contribute feedback that improves internal processes and customer experience.

We’re looking for someone with:

• 3–6+ years of experience in B2B account management, enterprise sales, or key account growth roles.

• Proven track record of growing revenue within existing accounts (expansion, renewals, upsells/cross-sells).

• Strong stakeholder management skills, with the ability to engage senior decision makers and coordinate multiple internal/external parties.

• Confidence in handling commercial discussions: pricing, objections, procurement processes, and negotiation.

• High ownership and attention to detail—especially for quotations, order documentation, and end-to-end customer follow-through.

• A data-driven mindset with strong CRM hygiene and the ability to keep pipeline and forecasting accurate.

• Strong communication skills (written + verbal), with the ability to run structured discussions and push deals forward.

• Agility to thrive in a fast-paced, high-growth, and often ambiguous environment.

What’s in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.

• Have a lot of ownership and drive your own results and progression.

• Smart people who sweat the details and push for the highest standards.

• Training, mentorship, buddies, in-house programs to help you grow.

• Other benefits include competitive compensation package and birthday leave.

Your privacy and fairness in our recruitment process:

We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency and minimize bias, we use AI-powered tools to assist with tasks such as resume screening and candidate matching.

These tools are designed and deployed in compliance with the Tripartite Guidelines on Fair Employment Practices and internationally recognized AI governance frameworks. We continuously validate our systems to uphold fairness, transparency, and accountability, ensuring they do not result in unfair or discriminatory outcomes.

Your personal data is handled securely and transparently, and final hiring decisions are made by our recruitment team to ensure a human-centered approach. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at [e-mail].