Account Executive

Freshworks; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

Freshworks in Singapore is seeking an experienced Account Manager to drive growth and expand enterprise relationships across a varied portfolio. You will own the full account lifecycle—from onboarding and adoption to renewals and expansion—delivering measurable value and predictable revenue.

You will articulate ROI to senior executives, identify cross-sell opportunities across the Freshworks portfolio, and collaborate with customer success, solution engineering, product, and sales teams to

Qualifications

• 10+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments.
• Strategic mindset with ability to manage complex sales cycles and multiple stakeholders.
• Domain knowledge in ITSM, IT infrastructure, EX/CRM/Customer engagement solutions.
• Strong collaboration and ability to work in a matrixed organization.
• Fluency in English (verbal and written) to collaborate with regional and global teams.

Responsibilities

• Own the Account Lifecycle: Manage the customer relationship across onboarding, adoption, renewals, and expansion.
• Articulate Customer Value: Build executive relationships, demonstrate ROI, position Freshworks as a strategic partner.
• Drive Adoption & Expansion: Identify cross-sell and upsell opportunities and develop account plans.
• Collaborate & Deliver: Partner with Customer Success, Solution Engineering, Marketing, Product, and Support.
• Own Account Insights & Forecasting: Monitor account health, renewal risks, whitespace, and expansion potential.
• Strengthen Customer & Market Presence: Represent Freshworks with customers in SG and engage at events.

Skills

SaaS sales

Account management

Executive communication

English fluency

Job description

As an Account Manager based in Singapore, you will drive growth and maximize revenue across a portfolio of strategic and enterprise customers. You will build trusted, long-term customer relationships, drive product adoption and expansion opportunities, and strengthen customer retention. Leveraging your SaaS expertise, you will engage with business and technical stakeholders to understand customer needs, deliver value, and identify opportunities for cross-sell, upsell, and account growth across diverse industries.

What You Will Do

• Own the Account Lifecycle: Manage the customer relationship across the lifecycle—from onboarding and adoption through renewals and expansion—ensuring strong engagement, customer satisfaction, and predictable revenue outcomes.
• Articulate Customer Value: Build trusted relationships with senior executives, understand evolving business challenges, demonstrate Freshworks’ business value and ROI, and position the platform as a strategic technology partner.
• Drive Adoption & Expansion: Identify opportunities to increase product adoption, cross-sell and upsell across the Freshworks portfolio, and develop account plans that maximize customer value and revenue potential.
• Collaborate & Deliver: Partner closely with Customer Success, Solution Engineering, Marketing, Product, Support, and other cross-functional teams to address customer needs, resolve challenges, and deliver an exceptional customer experience.
• Own Account Insights & Forecasting: Maintain a strong understanding of account health, business priorities, renewal risks, whitespace opportunities, and expansion potential. Provide accurate forecasting and actionable account insights.
• Strengthen Customer & Market Presence: Represent Freshworks with key customers across Singapore, build strong executive-level relationships, participate in customer engagements and industry events, and contribute customer insights to strengthen Freshworks’ long-term growth in the SG market.

• Experience that counts: 10+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments, with a proven record of exceeding revenue goals.
• Strategic mindset: Skilled at managing complex sales cycles and engaging multiple stakeholders, including enterprise IT and business decision-makers.
• Domain knowledge: Proficiency in solution selling of software platforms (e.g., ITSM, IT infrastructure, EX/CRM/Customer engagement solutions) that drive operational efficiency and business impact.
• Strong collaborator: Customer-centric approach with the ability to build cross-functional partnerships and deliver results in a matrixed organization.
• Language proficiency: Fluency in English (verbal and written) is required to collaborate effectively with regional and global teams.

Territory

You will be responsible for driving growth and managing enterprise relationships primarily within Singapore, while collaborating with regional teams across Asia-Pacific for shared strategic accounts.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.