Account Manager, Client Success

MCI Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Employer paid medical and dental reimbursements

Learning and Development opportunities

Job summary

MCI Group is looking for an Assistant Manager/Manager, Client Success in Singapore to drive key client relationships and support business growth in the Asia Pacific region.

The ideal candidate has at least 5 years of experience in the meetings/events industry, possesses excellent communication skills, and is proficient in Microsoft Office. Benefits include annual leave, medical reimbursements, and comprehensive learning opportunities.

Qualifications

• 5 years of experience in meetings/events or hotel/hospitality industry.
• Able to conduct research and analyze findings.
• Possess great client mindset with a proactive disposition.

Responsibilities

• Manage and grow client accounts by understanding client objectives.
• Collaborate cross-functionally to deliver integrated solutions.
• Identify new business opportunities within existing accounts.

Skills

Client-centric attitude

Networking skills

Empathy

Cultural sensitivity

Superb communication skills

Digital Mindset

Education

Business, hospitality, or marketing degree

Tools

Microsoft Office

Job description

Assistant Manager/Manager, Client Success

Posting Start Date: 12/05/2026

We are a global engagement marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

The Objective

The Assistant Manager/Manager, Client Success serves as strategic partners and guardian of key client relationships, driving long‑term value through engagement and solution‑oriented delivery. In this role, you will manage MCI’s Global Account(s) base in Singapore and/or in the Asia Pacific region, strengthening client partnerships and sustaining business growth through effective stakeholder management and strategic communication. You will contribute to the achievement of financial targets and the overall growth of the assigned accounts. This position is responsible for managing and growing client accounts by gaining a deep understanding of client objectives, anticipating evolving needs, and ensuring a seamless, high‑quality client experience. As the primary point of contact, you will collaborate cross‑functionally to mobilise resources, deliver integrated solutions, and ensure the successful project execution, while identifying opportunities to drive revenue growth and maximise account value.

Client Relationship Management (40%)

• Implement Annual Client Needs Assessment + Account Action Plan + Personal Action Plan
• Manage relationship with local and country contacts
• Possess a thorough understanding of client’s current and future needs
• Take a client perspective, be the voice of the client within MCI
• Recognise and meet client’s needs: be the voice of the client within MCI, responsible for the overall client experience and orchestrates deployment of MCI resources to provide comprehensive products, services, and solutions to the client
• Possess client‑centric attitude, good networking skills, empathy and cultural sensitivity

Strategic Sales & Value Creation (20%)

• Identify respective global accounts trends and developments
• Develop growth within existing accounts in cooperation with Project Managers
• Increase local country business opportunities; expose opportunities for MCI to offer business solutions and innovation to the client
• Identify potential opportunities for meetings and events within Singapore and Asia Pacific region and work with colleagues from MCI offices regionally and globally to pursue and develop these opportunities
• Create value by addressing client objectives and unmet needs in creative ways
• Plan and deliver effective, impactful and ‘persuasive’ presentations suited to the characteristics and needs of the audience
• Up‑sell MCI services and solutions pro‑actively during project lifecycle
• Prepare thoroughly for negotiations and handle objections and disagreements, taking a consultative approach to resolve situations
• Able to quantify value and increase MCI’s revenue and market share
• Work on and oversee proposal and budget creation for pitches and RFPs from clients and in the process required to understand event/project budget and operations for different types of events

Leadership and Performance Management (20%)

• Manage multi (functional/geographical/virtual) teams and enact (endorse) process
• Take an entrepreneurial approach and apply excellent financial planning skills to allocate resources based on strategies and related objectives
• Delegate & team empowerment responsibility within the team
• Monitor health of all relationships between MCI and clients
• De‑escalate disagreements and orchestrate resolutions

Strategic Planning & Execution (10%)

• Achieve competitive advantage and create future growth through carefully planned and executed account action plans
• Take ownership to increase long‑term client value and meet MCI’s organic growth objectives
• Know when to move forward/ ease back on an opportunity to maintain the strength of the relationship
• Resolve short‑term challenges without being absorbed by day‑to‑day pressures
• Translate client strategies and unmet needs into meaningful action plans, aligned with MCI objectives and business goals

Leveraging Organizational Priorities (10%)

• Usage extensive industry and market knowledge to serve the client as trusted advisor
• Articulate knowledge of MCI products and solutions to demonstrate their added value in accordance with the client’s specific situation
• Uphold MCI’s Code of Business Ethics and Sustainability Policy

The Hive

• Report to the Director, Corporate
• Develop rapport within the team, Experiential team, and across all product practices

The Good to Have

• This role is suitable for well‑rounded individuals with business, hospitality, or a marketing degree
• 5 years of experience in meetings and events and/or hotel and hospitality industry
• Superb verbal, written communication and presentation skills are essential
• Able to conduct research, drawing information from a variety of sources and channels
• Able to analyse research findings and develop concept plans & possess Digital Mindset
• Possess great client mindset and a proactive disposition
• Proficient in Microsoft Office applications

Additional Local Benefits

• Annual Leave & Birthday Leave
• Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental or Vision reimbursements
• Employer paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident
• Comprehensive internal Learning & Development portal and opportunities for external courses