Academy Experience Executive

CanWorkOne.SG Employment Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Career growth

Customer experience exposure

Training opportunities

Collaborative environment

Job summary

CanWorkOne.SG Employment Pte Ltd is seeking an Academy Experience Executive to join our music education team in Singapore. You will handle inquiries from parents and students via phone, email, WhatsApp and in person, support trial lessons, enrolments and student arrangements, and help maintain high levels of customer satisfaction.

The role involves coordinating schedules, following up with prospective families to drive enrolment conversions, maintaining student records, and supporting academy

Qualifications

• 1–3 years’ experience in customer service, education, enrichment, hospitality, retail or similar roles.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving skills.
• Comfortable handling customer concerns and difficult situations.
• Comfortable with sales, follow-ups and enrolment targets.
• Positive, approachable and proactive.
• Interest in education, music or working with children is an advantage.

Responsibilities

• Handle enquiries from parents and students via phone, email, WhatsApp and in person.
• Support trial lessons, enrolments, renewals, transfers and other student arrangements.
• Follow up with prospective families and support enrolment conversion.
• Build relationships with parents and support student retention.
• Coordinate lesson schedules, make-up classes and teacher availability.
• Work with teachers and academy teams to ensure smooth lesson operations.
• Handle feedback and complaints and follow through to resolution.
• Maintain student records, attendance and administrative information.
• Monitor attendance and follow up with students and parents where required.
• Support sales and enrolment targets through effective follow-ups.
• Assist with academy events, promotions and student activities.
• Identify operational issues and suggest improvements.
• Support the Academy Manager with daily operations and ad-hoc duties.

Skills

Communication skills

Customer service

Interpersonal skills

Problem-solving

Sales follow-ups

Positive attitude

Job description

Academy Experience Executive

Job Responsibilities

• Handle enquiries from parents and students via phone, email, WhatsApp and in person.
• Support trial lessons, enrolments, renewals, transfers and other student arrangements.
• Follow up with prospective families and support enrolment conversion.
• Build relationships with parents and support student retention.
• Coordinate lesson schedules, make-up classes and teacher availability.
• Work with teachers and academy teams to ensure smooth lesson operations.
• Handle feedback and complaints and follow through to resolution.
• Maintain student records, attendance and administrative information.
• Monitor attendance and follow up with students and parents where required.
• Support sales and enrolment targets through effective follow-ups.
• Assist with academy events, promotions and student activities.
• Identify operational issues and suggest improvements.
• Support the Academy Manager with daily operations and ad-hoc duties.

Requirements

• 1–3 years’ experience in customer service, education, enrichment, hospitality, retail or similar roles.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving skills.
• Comfortable handling customer concerns and difficult situations.
• Comfortable with sales, follow-ups and enrolment targets.
• Positive, approachable and proactive.
• Interest in education, music or working with children is an advantage.
• Willing to work evenings, weekends and public holidays according to academy operating hours.

What We Offer

• Career opportunities in a growing music education organisation.
• Exposure to customer experience, sales and academy operations.
• Training and career progression opportunities.
• Collaborative working environment.