Academy Experience Executive

CANWORKONE.SG EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 38,000 - 56,000; Full time

Job summary

CanWorkOne.SG Employment Pte Ltd in Singapore is seeking warm, proactive Academy Experience Executives to join our education team. You will be the key point of contact for students and parents, guiding them from enquiry to enrolment and ongoing engagement.

This hands-on, people-oriented role requires strong communication, problem solving and a passion for youth education. Weekend and evening hours are expected to support academy operations and events.

Qualifications

• 1-3 years of experience in customer-facing roles.
• Excellent communication and interpersonal skills.
• Willingness to work weekends and evenings.

Responsibilities

• Serve as the primary point of contact for parents and students, providing prompt and professional assistance.
• Handle enquiries via phone, email, WhatsApp and in-person interactions.
• Support student enquiries, trial lessons, enrolments, renewals and transfers.
• Follow up with prospective families and assist in converting enquiries into enrolments.
• Build strong relationships with parents to encourage student retention and long-term engagement.
• Coordinate lesson schedules, make-up classes, teacher availability and other student-related arrangements.
• Work closely with teachers and academy teams to ensure a smooth learning experience for students.
• Handle parent feedback and concerns professionally, taking ownership of issues through to resolution.
• Maintain accurate student records, attendance and administrative information.
• Monitor student attendance and engagement, proactively following up where necessary.
• Support academy sales and enrolment targets through effective follow-ups and customer engagement.
• Assist with academy events, student activities, promotions and outreach initiatives.
• Identify recurring customer concerns and operational gaps, and suggest improvements to enhance the overall student experience.
• Support the Academy Manager with day-to-day academy operations and other duties when required.

Skills

Communication

Customer service

Interpersonal skills

Sales conversations

Job description

About the Role

Our Client is looking for warm, proactive and customer-focused Academy Experience Executives to be part of our academy team.

You will be the key point of contact for our students and parents, ensuring they receive a seamless and positive experience throughout their journey from their first enquiry and enrolment to lesson coordination and ongoing engagement.

This is a hands-on, people-oriented role suited to someone who enjoys interacting with families, solving problems and working in a dynamic education environment.

Key Responsibilities

• Serve as the primary point of contact for parents and students, providing prompt and professional assistance.
• Handle enquiries via phone, email, WhatsApp and in-person interactions.
• Support student enquiries, trial lessons, enrolments, renewals and transfers.
• Follow up with prospective families and assist in converting enquiries into enrolments.
• Build strong relationships with parents to encourage student retention and long-term engagement.
• Coordinate lesson schedules, make-up classes, teacher availability and other student-related arrangements.
• Work closely with teachers and academy teams to ensure a smooth learning experience for students.
• Handle parent feedback and concerns professionally, taking ownership of issues through to resolution.
• Maintain accurate student records, attendance and administrative information.
• Monitor student attendance and engagement, proactively following up where necessary.
• Support academy sales and enrolment targets through effective follow-ups and customer engagement.
• Assist with academy events, student activities, promotions and outreach initiatives.
• Identify recurring customer concerns and operational gaps, and suggest improvements to enhance the overall student experience.
• Support the Academy Manager with day-to-day academy operations and other duties when required.

Requirements

• 1-3 years of experience in customer service, education, enrichment, hospitality, retail or a similar customer-facing environment.
• Excellent communication and interpersonal skills, with the confidence to engage parents, students and teachers.
• Strong customer service mindset with a genuine desire to create a positive experience for families.
• Comfortable handling customer concerns, managing expectations and resolving issues.
• Comfortable with sales conversations, follow-ups and enrolment targets.
• Positive, energetic and approachable personality.
• A passion for education, music or working with children would be an advantage.
• Willingness to work weekends and evenings according to academy operating hours.

What We Offer

• Opportunity to join a growing and dynamic music education organisation.
• Meaningful opportunity to contribute to the development and learning journey of children.
• Exposure to customer experience, sales, academy operations and relationship management.
• Career development and progression opportunities within the organisation.
• A collaborative and energetic working environment.

CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357

EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889