Front Desk Administrator

KING GEORGE'S MUSIC ACADEMY; Singapore; On-site; SGD 30,000 - 48,000; Full time

Benefits offered by this job

5.5 day work week

On-site studio

Job summary

King George's Music Academy seeks a friendly Front Desk Administrator to be the first point of contact for students and parents. You will greet visitors, manage inquiries, and coordinate lesson schedules with vocal, drums, and guitar instructors.

The role requires strong communication, organization, and multitasking skills, with a willingness to work a 5.5-day on-site schedule in a vibrant Lavender district studio. Mandarin and English fluency is preferred.

Qualifications

• Experience in administrative support, front desk, or customer service.
• Background in enrichment center, music school, or educational setting is advantageous.
• Fluency in English; Mandarin proficiency preferred for bilingual inquiries.
• Comfort with digital scheduling tools and basic office equipment.
• Ability to multitask in a fast-paced studio environment.

Responsibilities

• Greet walk-in guests and create a warm reception environment.
• Handle inquiries via phone, WhatsApp, and email about lesson packages and pricing.
• Manage daily class roster and coordinate with instructors for trials and makeup lessons.
• Process student registrations, manage fee collections, issue invoices/receipts.
• Keep reception and studio areas tidy and presentable; support on-site promotions.

Skills

Customer Experience

Inquiry Management

Scheduling

Administrative Duties

Organizational Skills

Tools

Mac/iPad systems

Job description

Company Overview

King George's Music Academy is a vibrant, community-focused music school located in the Lavender district. Dedicated to nurturing talent across vocals, drums, guitar, and piano, we pride ourselves on delivering high-quality, practical music education for students of all ages in a welcoming and creative environment. We are looking for an organized, warm, and proactive Front Desk Administrator to be the first point of contact for our students and parents, ensuring our daily studio operations run smoothly.

Roles & Responsibilities

• Customer Experience: Serve as the first point of contact for all walk-in guests, students, and parents. Greet everyone with a warm, professional demeanor and create a welcoming reception environment.


• Inquiry Management: Handle incoming inquiries via phone, WhatsApp, and email regarding lesson packages, pricing, instructor availability, and course recommendations.


• Scheduling & Coordination: Manage and update the daily class roster. Coordinate closely with our vocal, drum, and guitar instructors to schedule trial classes, handle student cancellations, and arrange makeup lessons seamlessly.


• Administrative Duties: Process student registrations, manage fee collections, and issue invoices or receipts. Ensure daily administrative materials, such as lesson schedules, price lists, and notices, are printed and neatly organized.


• Studio Maintenance: Ensure the reception, waiting area, and studio rooms remain tidy, sanitized, and presentable throughout the day.


• Marketing Support: Assist with basic on-site promotional efforts, such as explaining current packages to prospective students or distributing studio flyers.

Requirements

• Experience: Previous experience in administrative support, customer service, or front desk reception. Background in an enrichment center, music school, or educational setting is highly advantageous.


• Communication Skills: Strong verbal and written communication skills. Fluency in both English and Mandarin is highly preferred to effectively handle inquiries regarding our bilingual and Mandopop music courses.


• Tech-Savvy: Comfortable navigating digital scheduling tools and basic office equipment. Familiarity with Mac/iPad systems for daily studio operations is a plus.


• Interpersonal Skills: A patient, friendly, and approachable personality. Must be comfortable and tactful when interacting with young children, teenagers, and adult learners.


• Organizational Skills: Meticulous attention to detail with the ability to multitask in a fast-paced, dynamic studio environment.


• Availability: Willingness to work fixed hours, 5.5 day work week (choice, of half weekend), 8 hours/day, to align with peak studio operating and class hours.