6723 - Sales Admin Support [Tiong Bahru]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Sales Admin Support in Singapore to manage customer communications, renewals, and order processing. You will work closely with the Business Manager and Telco teams to ensure accurate submissions and timely activations.

The role involves handling renewal reminders, quotations, and portal uploads, with a focus on building strong customer relationships and hitting renewal targets.

Qualifications

• 1 year of experience in inside sales or customer service.
• Telecommunications industry experience is a plus.
• Product, system and sales process training will be provided.

Responsibilities

• Contact Telco customers nearing expiry and discuss renewal options.
• Build and maintain strong customer relationships through professional communication.
• Follow up to ensure timely renewal decisions.
• Recommend suitable Telco connectivity plans based on customer needs.
• Coordinate with Business Manager and support teams to ensure smooth order processing.
• Handle customer correspondence via telephone and email and prepare documentation.

Skills

Inside sales

Tele-sales

Customer service

Email communication

Tools

Microsoft Office

CRM systems

Job description

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission

Address: Tiong Bahru

Working Hours: Monday - Friday / 8.45am to 6pm

Alternate Saturday / 8.45am to 1.15pm

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer serviceor a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.