(TELCO/UP$2.7K) Sales Admin Support {hkhdv}

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Sales Admin Support in Singapore to handle customer relations, contract renewals, and sales administration.

The role requires basic computer proficiency, CRM familiarity, and a willingness to learn through provided training. Work involves coordinating communications with Telco customers, processing documents, and supporting business development efforts to meet renewal targets.

Qualifications

• Minimum 1 year of experience in inside sales, tele-sales, customer service or related field.

Responsibilities

• Customer Relationship Management: contact Telco customers whose contracts are nearing expiry; advise on renewal options; maintain relationships; follow up for timely renewal decisions.
• Sales & Business Development: recommend suitable Telco connectivity plans; promote technology refresh opportunities; identify opportunities to upgrade plans; achieve renewal and sales targets.
• Customer Correspondence: communicate with customers via telephone and email; send renewal reminders and quotations; respond to enquiries regarding products, pricing and renewal processes; coordinate required documents.
• Sales Administration: prepare and process acceptance forms and supporting documentation; ensure accuracy; upload to Telco online portal; monitor status till activation.
• Team Collaboration: work with Business Manager and Telco support teams; escalate issues for prompt resolution; participate in training.

Job description

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission

Address: Near Tiong Bahru MRT

Working Hours: Monday - Friday / 8.45am to 6pm

Alternate Saturday / 8.45am to 1.15pm

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.


• Experience in the telecommunications industry is an advantage but not mandatory.


• Basic computer proficiency, including Microsoft Office and email.


• Comfortable learning and using online portals and CRM systems.


• Comprehensive product, system, and sales process training will be provided.

Responsibilities

• Customer Relationship Management
  
  
  
  • Contact existing Telco customers whose contracts are approaching expiry.
  
  
  • Advise customers on their upcoming contract renewal options.
  
  
  • Build and maintain strong customer relationships through professional and friendly communication.
  
  
  • Follow up with customers to ensure timely renewal decisions.
  
  
  
  


• Sales & Business Development
  
  
  
  • Recommend suitable Telco connectivity plans based on customers' business requirements.
  
  
  • Promote technology refresh opportunities, including hardware replacement where applicable.
  
  
  • Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
  
  
  • Achieve individual renewal and sales targets.
  
  
  
  


• Customer Correspondence
  
  
  
  • Communicate with customers via telephone and email.
  
  
  • Send renewal reminders, quotations and follow-up emails.
  
  
  • Respond promptly to customer enquiries regarding products, pricing and renewal processes.
  
  
  • Coordinate with customers to obtain all required documents and approvals.
  
  
  
  


• Sales Administration
  
  
  
  • Prepare and process customer acceptance forms and supporting documentation.
  
  
  • Ensure all documents are complete and accurate before submission.
  
  
  • Upload completed applications and supporting documents to the Telco online portal.
  
  
  • Monitor application status and follow through until activation or completion.
  
  
  • Maintain accurate customer records and update internal sales tracking system.
  
  
  
  


• Team Collaboration
  
  
  
  • Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
  
  
  • Escalate customer issues where necessary for prompt resolution.
  
  
  • Participate in product and sales training provided by the company.