Sales Admin Support [Basic + Comms] -WLWHV

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. in Singapore is hiring a Sales Admin Support to manage customer relationships, CRM updates, and renewal activities for Telco clients.

You will handle communications by phone and email, prepare renewal documents, and ensure accurate records through the company portal. The role requires 1 year of relevant experience, basic MS Office skills, and the ability to learn new systems.

Qualifications

• Minimum 1 year of inside sales, tele-sales or customer service experience.
• Telecommunications experience is an advantage but not required.
• Basic computer skills including Microsoft Office and email.
• Comfortable using online portals and CRM systems.
• Comprehensive product, system and sales process training provided.

Responsibilities

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on upcoming contract renewal options and timelines.
• Build and maintain strong customer relationships through professional communication.
• Follow up with customers to ensure timely renewal decisions.
• Coordinate with Business Manager and support teams to ensure smooth order processing.

Skills

Inside sales

Tele-sales

Customer service

CRM systems

Email communication

Tools

Microsoft Office

Online portals

CRM portal

Job description

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission

Monday - Friday / 8.45am to 6pm

Alternate Saturday / 8.45am to 1.15pm

Tiong Bahru

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.