IT Analyst

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 52,000 - 72,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd in Singapore seeks an IT support professional to deliver frontline and second-line helpdesk for hardware, software, networks and core business apps, with emphasis on Microsoft Dynamics 365 Business Central.

You will learn the organisation's business processes, manage user access and security, assist in IT projects, document integrations, and liaise with vendors to resolve issues and improve system efficiency.

Qualifications

• Experience providing IT support at first- and second-level helpdesk.
• Familiar with ERP systems and Business Central environment.
• Ability to analyse business processes and translate to IT solutions.

Responsibilities

• Provide first- and second-level IT support to users for hardware, software, network and applications.
• Support key business systems, especially Microsoft Dynamics 365 Business Central.
• Develop understanding of Business Central and related workflows.
• Manage user accounts, access rights, roles and permissions.
• Assist in IT projects, testing and UAT, and document IT processes.
• Coordinate with vendors and consultants on technical issues and integrations.
• Monitor and troubleshoot system and integration issues and ensure security compliance.

Skills

IT support

Troubleshooting

User assistance

Vendor coordination

Tools

Microsoft Dynamics 365 Business Central

Job description

Job Responsibilities:

• Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.
• Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central.
• Develop and maintain a good understanding of Business Central and the organisation’s business processes and workflows.
• Understand key business processes, including purchasing, sales, inventory, finance and approval workflows.
• Support users in resolving Business Central application and access-related issues.
• Assist in analysing business requirements and translating them into suitable IT or system solutions.
• Support APIs, web services and system integrations between Business Central and other business applications.
• Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required.
• Manage user accounts, access rights, roles and permissions for Business Central and other business applications.
• Support IT security, compliance and user access reviews.
• Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors.
• Liaise with IT vendors, Business Central consultants and service providers on technical and application issues.
• Maintain IT, application, system integration and Business Central documentation.
• Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT).
• Identify opportunities to improve IT processes, business workflows and system efficiency.
• Support digitalisation, automation and other IT improvement initiatives.

Phang Chi Kwan Reg No: R1652832

The Supreme HR Advisory Pte Ltd EA No: 14C7279