[2868] Sales Admin / Coordinator (West / Freight Forward)

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Sales Support professional to handle quotations, proposals and service agreements for customers in the shipping and logistics sector.

The role requires coordinating bookings, responding to rate inquiries, and supporting the Sales Managers in negotiations and contract administration. Candidates should bring 3 years of logistics experience, proficiency in Microsoft Office, and familiarity with CargoWise or INTTRA.

Qualifications

• Diploma / Degree in Business, Logistics, Supply Chain, Maritime Studies or related field.
• Minimum 3 years of experience in shipping, logistics or freight forwarding industry.
• Experience in sales support, customer service or shipping coordination will be advantageous.
• Knowledge of shipping documentation, booking process and rate structures.
• Proficient in Microsoft Office.
• Experience with shipping systems such as CargoWise, INTTRA or related systems will be an advantage.

Responsibilities

• Prepare quotations, proposals, tenders and service agreements for customers.
• Handle customer enquiries on rates, schedules, equipment availability and service offerings.
• Coordinate bookings and space arrangements based on customer requirements.
• Support Sales Managers in rate negotiation and contract administration.
• Liaise with internal departments including operations, equipment control, documentation and customer service teams to ensure smooth shipment arrangements.
• Track bookings and update customers on shipment status in a timely manner.
• Maintain accurate customer records, rate filing and service agreements.
• Build and maintain good relationships with existing customers.
• Assist to resolve routine customer issues and elevate complex cases when required.
• Support new account development by following up on sales leads with the Sales team.
• Prepare weekly and monthly sales support reports, including quotations, bookings and customer performance.
• Monitor KPIs such as quotation turnaround time, booking accuracy and customer satisfaction.

Skills

Microsoft Office

Customer service

Shipping coordination

Sales support

Rate structures

Education

Business / Logistics / Supply Chain / Maritime Studies

Tools

CargoWise

INTTRA

Job description

• Salary: $2800 - $3800
• Monday to Friday, 8am to 5pm + Alternate Saturday WFH, 8am to 12pm
• Location: Penjuru Lane (Company transport provided from Jurong East)

Job Responsibilities:

• Prepare quotations, proposals, tenders and service agreements for customers.
• Handle customer enquiries on rates, schedules, equipment availability and service offerings.
• Coordinate bookings and space arrangements based on customer requirements.
• Support Sales Managers in rate negotiation and contract administration.
• Liaise with internal departments including operations, equipment control, documentation and customer service teams to ensure smooth shipment arrangements.
• Track bookings and update customers on shipment status in a timely manner.
• Maintain accurate customer records, rate filing and service agreements.
• Build and maintain good relationships with existing customers.
• Assist to resolve routine customer issues and elevate complex cases when required.
• Support new account development by following up on sales leads with the Sales team.
• Prepare weekly and monthly sales support reports, including quotations, bookings and customer performance.
• Monitor KPIs such as quotation turnaround time, booking accuracy and customer satisfaction.

Job Requirements:

• Diploma / Degree in Business, Logistics, Supply Chain, Maritime Studies or related field.
• Minimum 3 years of experience in shipping, logistics or freight forwarding industry.
• Experience in sales support, customer service or shipping coordination will be advantageous.
• Knowledge of shipping documentation, booking process and rate structures.
• Proficient in Microsoft Office.
• Experience with shipping systems such as CargoWise, INTTRA or related systems will be an advantage.