2683 - Customer Service Executive - Air Export

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. at Alps Ave (Changi) invites applications for a Customer Service role with typical working hours from Monday to Friday 9am to 5:30pm, plus alternate Saturdays 9am-1pm.

The position involves direct customer interactions, ensuring timely flight details after bookings, and handling export-related duties. Applicants should hold a min Diploma and possess about 5 years of experience in the same industry.

Qualifications

• Min Diploma
• 5 years' experience in the same industry/field

Responsibilities

• Customer Service Interaction and direct contact with customers.
• Provide flight details to customers within 1 hour of booking.
• Check export documents compliance when processing export work orders.
• Apply correct export permits and other export procedures promptly.
• Answer calls within three rings and communicate delays or changes effectively.
• Monitor onboard status and inform customers of any irregularities.
• Coordinate with Ops, Warehouse, Traffic and Planning teams for smooth operations.
• Ensure Airfreight rates applied are correct and updated.
• Stay informed on new airline or governmental requirements and communicate impact.
• Submit all monthly customer reports on time.

Skills

Customer service

Communication

Airfreight knowledge

Education

Diploma

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

Working Location: Alps Ave (Changi)

Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm

Basic Salary: $2300-$3500

Responsibilities

• Customer Service Interaction
• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated .
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 5 year's experience within the same industries / field
• The Supreme HR Advisory Pte. Ltd | 14C7279
• Gan Kai Le | R23112683