24/7 Global Safety Response Lead

OpenAI; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

A leading AI research company in Singapore is seeking a Global Safety Response Operations Lead to manage a team handling high-risk cases and ensure effective safety operations. This role involves significant leadership and operational responsibilities in a 24/7 environment. Ideal candidates should have extensive experience in Trust & Safety and risk operations, as well as proven leadership skills. The position demands flexibility for shifts and a strong capacity to make decisions in high-pressure situations.

Qualifications

• 5+ years in Trust & Safety, Risk Operations, Investigations, or Fraud.
• 4+ years of people leadership or operational ownership.
• Experience in high-risk environments.

Responsibilities

• Lead a regional team of Safety Response Analysts.
• Handle complex and high-risk cases.
• Partner with cross-functional teams for safety outcomes.

Skills

Trust & Safety experience

Leadership

Decision-making under pressure

Communication

Content moderation

Job description

A leading AI research company in Singapore is seeking a Global Safety Response Operations Lead to manage a team handling high-risk cases and ensure effective safety operations. This role involves significant leadership and operational responsibilities in a 24/7 environment. Ideal candidates should have extensive experience in Trust & Safety and risk operations, as well as proven leadership skills. The position demands flexibility for shifts and a strong capacity to make decisions in high-pressure situations.