Singapore-Based GSOC Team Lead — 24/7 Global Ops

Control-Risks; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Control Risks is seeking a GSOC Team Lead based in Singapore to lead a newly formed GSOC programme for a global technology client. The role will provide 24/7 coverage on a rotational shift, overseeing daily operations and guiding team members to ensure high-quality delivery aligned with client goals.

The candidate will drive process improvements, mentor staff, and serve as the main liaison between the team and ECS programme management, while supporting hiring and onboarding to maintain program

Qualifications

• 4+ years GSOC experience in programme management, supervisory or leadership roles.
• Proficient in global risk event monitoring, OSINT tactical intelligence, security systems and devices, and incident response protocols.
• Strong analytical and problem-solving skills with decisive decision-making in key scenarios.
• Good listening, customer focus, ability to work under pressure and tight deadlines, team management in fast-paced environments.
• Ability to develop and manage programmes, track KPIs, plan resources, and oversee progress.
• Proven experience leading teams, with coaching, performance management and career development.

Responsibilities

• Staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management.
• Provide regular & ad hoc business reports per client requirements.
• Lead operation process optimization and risk identification with improvement plans.
• Liaise with client to resolve issues and align GSOC Analysts with strategy.
• Support GSOC operations as needed and coach team members.
• Manage performance reviews and provide development support to team members.
• Serve as liaison between team and ECS programme management, ensuring timely updates and quality on deliverables.
• Participate with Talent Acquisition to ensure appropriate resourcing for client needs.
• Lead onboarding tasks, schedule, equipment setup, and ensure operational continuity.
• Manage team schedules, PTO approvals, timesheet compliance, and deliver high-quality service.
• Align program strategy with ECS program management and drive SOP improvements for global operations.

Skills

Leadership

Analytical skills

Problem-solving

Data analytics

Communication skills

Education

Bachelor's degree in History, Political Science, Criminal Justice, or related areas

Tools

OSINT

Job description

Control Risks is seeking a GSOC Team Lead based in Singapore to lead a newly formed GSOC programme for a global technology client. The role will provide 24/7 coverage on a rotational shift, overseeing daily operations and guiding team members to ensure high-quality delivery aligned with client goals.

The candidate will drive process improvements, mentor staff, and serve as the main liaison between the team and ECS programme management, while supporting hiring and onboarding to maintain program