15X Inbound Call Officer (7 months)

PERSOL; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

PERSOL is seeking a meticulous, customer-focused professional for a survey operations support role at Clarke Quay, Singapore. The position covers data entry, data validation, responding to respondents, and coordinating survey activities in a fast-paced environment.

Requirements include a Diploma, Singapore citizenship, and at least 1 year in customer service and administration. Training and assessments are conducted in the first week, with clear KPI-driven productivity targets.

Qualifications

• Eligible to work in Singapore
• Diploma in any discipline
• Minimum 1 year of customer service and administrative experience
• Strong communication and interpersonal skills
• Comfortable making outbound calls and interacting with respondents
• Proficient in Microsoft Office applications and able to learn new systems quickly
• Meticulous, organised and customer-focused
• Able to work independently in a fast-paced environment
• Must attend and pass training and assessment in the first week of work

Responsibilities

• Perform data entry and maintain accurate case records and status updates.
• Conduct data validation on completed survey cases.
• Contact respondents to verify and clarify survey information.
• Review completed surveys to ensure data accuracy, completeness and reliability.
• Provide professional and efficient support to respondents on survey-related matters.
• Support administrative and coordination activities for survey operations.
• Respond to enquiries in a professional and service-oriented manner.
• Meet assigned productivity and quality KPIs.

Skills

Customer service

Data entry

Communication skills

Interpersonal skills

Microsoft Office

Administrative support

Attention to detail

Education

Diploma

Tools

Microsoft Office Suite

Job description

Start Date: December 2026 to July 2027

Working Days: 5-day work week, Monday to Sunday, shifts from 8:30AM to 6:00PM & 12:00PM to 9:30PM.

Location: Clarke Quay

• Perform data entry and maintain accurate case records and status updates.

• Conduct data validation on completed survey cases.

• Contact respondents to verify and clarify survey information.

• Review completed surveys to ensure data accuracy, completeness and reliability.

• Provide professional and efficient support to respondents on survey-related matters.

• Support administrative and coordination activities for survey operations.

• Respond to enquiries in a professional and service-oriented manner.

• Meet assigned productivity and quality KPIs.

Requirements

• Singapore Citizen.

• Diploma in any discipline.

• Minimum 1 year of customer service and administrative experience.

• Strong communication and interpersonal skills.

• Comfortable making outbound calls and interacting with respondents.

• Proficient in Microsoft Office applications and able to learn new systems quickly.

• Meticulous, organised and customer-focused.

• Able to work independently in a fast-paced environment.

• Required to attend and pass training and assessment on the first week of work