15X Inbound Call Executive (7 months)

PERSOL; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PERSOL is recruiting for a data entry and customer service role based at Clarke Quay, Singapore. The position supports survey operations with data entry, validation, respondent outreach, and case management in a fast-paced environment.

Ideal candidates hold a Diploma in any discipline, have at least 1 year of customer service experience, and are proficient in Microsoft Office. Training will be provided during the first week.

Qualifications

• Diploma in any discipline is required.
• Minimum 1 year of customer service and administrative experience.
• Strong communication and interpersonal skills.
• Comfortable making outbound calls and interacting with respondents.
• Proficient with Microsoft Office and quick to learn new systems.

Responsibilities

• Perform data entry and maintain accurate case records and status updates.
• Conduct data validation on completed survey cases.
• Contact respondents to verify and clarify survey information.
• Review completed surveys to ensure data accuracy, completeness and reliability.
• Provide professional and efficient support to respondents on survey-related matters.
• Support administrative and coordination activities for survey operations.
• Respond to enquiries in a professional and service-oriented manner.
• Meet assigned productivity and quality KPIs.

Skills

Data entry

Customer service

Communication

Microsoft Office

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

Start Date: December 2026 to July 2027

Working Days: 5-day work week, Monday to Sunday, shifts from 8:30AM to 6:00PM & 12:00PM to 9:30PM.

Location: Clarke Quay

• Perform data entry and maintain accurate case records and status updates.

• Conduct data validation on completed survey cases.

• Contact respondents to verify and clarify survey information.

• Review completed surveys to ensure data accuracy, completeness and reliability.

• Provide professional and efficient support to respondents on survey-related matters.

• Support administrative and coordination activities for survey operations.

• Respond to enquiries in a professional and service-oriented manner.

• Meet assigned productivity and quality KPIs.

Requirements

• Singapore Citizen.

• Diploma in any discipline.

• Minimum 1 year of customer service and administrative experience.

• Strong communication and interpersonal skills.

• Comfortable making outbound calls and interacting with respondents.

• Proficient in Microsoft Office applications and able to learn new systems quickly.

• Meticulous, organised and customer-focused.

• Able to work independently in a fast-paced environment.

• Required to attend and pass training and assessment on the first week of work