1 Year Operations Support (Entry Level / Up to $6,000) #NJN

Recruit Express Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a detail-oriented contract Operations Associate in Singapore. You will execute SOPs across billing, meter data, and platform configuration, supporting finance operations and data workflows.

You will validate data, manage reports, and handle service tickets in Jira and ServiceNow, while assisting with onboarding, provisioning, and scripting tasks under supervision.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field.
• 0–2 years of experience; entry level candidates are encouraged to apply.
• Basic SQL and Excel skills for simple queries, data checks, and reconciliation.
• Exposure to APIs / Postman and basic scripting.
• Familiarity with monitoring or automation tools such as Grafana or Jenkins.
• Exposure to Jira, ServiceNow, or similar ticket-management systems.
• Basic understanding of cloud concepts, JSON/XML, NoSQL or time-series databases such as Cassandra.

Responsibilities

• Execute SOPs across billing, meter data, and platform configuration.
• Support billing & finance operations, upload invoices, and trigger payments via internal tools.
• Process meter and time-series data, apply adjustments, and backfill missing data.
• Validate data outputs using dashboards and spreadsheets before finalization.
• Handle service tickets in Jira / CES boards and ServiceNow.
• Assist with meter & facility configuration and onboarding new premises.
• Generate and manage reports, ensuring outputs are correct.
• Assist with account administration and provisioning scripts under supervision.
• Run predefined scripts and scheduled jobs via Jenkins.
• Document work with validation evidence for audit and handover.
• Follow maker-checker controls for high-risk tasks and escalate when needed.

Skills

SQL & Excel basics

APIs / Postman

Scripting basics

Monitoring tools

Jira / ServiceNow familiarity

Cloud concepts

JSON/XML / NoSQL

Education

Diploma or Bachelor's degree in Computer Science / IT / Engineering

Tools

Grafana

Jenkins

Postman

Jira

ServiceNow

NoSQL (Cassandra)

Job description

Kallang Sector

Monday – Friday (8am-5.30pm/8.30am-6pm)

1 Year Contract (subjective to extension)

Key Responsibilities

• Execute standard operating procedures — carry out documented operational tasks across billing, meter data, and platform configuration, following SOPs and runbooks.
• Support billing & finance operations — assist with uploading invoices, triggering payment deductions via internal tools/APIs, verifying amounts against source spreadsheets, and sending reminder notifications.
• Process meter and time-series data — help move meter reads through to billable stage, apply adjustments, backfill or estimate missing data, and ingest data files per procedure.
• Validate data and outputs — check data quality using dashboards (e.g., Grafana) and spreadsheets, confirming results match expectations before and after each task.
• Handle service tickets — pick up, action, update, and close requests tracked in Jira / CES boards and ServiceNow, keeping requesters informed of progress.
• Support meter & facility configuration — assist in creating projects and measuring points, onboarding new premises via seeding templates, and maintaining hierarchy records.
• Generate and manage reports — trigger report generation, regenerate or upload reports, and confirm outputs are correct.
• Assist with account administration — help create user accounts, reset passwords/MFA, update roles and access, and run predefined provisioning scripts under supervision.
• Run predefined scripts and jobs — execute pre-approved scripts and scheduled jobs (e.g., via Jenkins) following the documented steps.
• Document work and capture evidence — record actions taken, attach screenshots and validation evidence, and keep operational logs up to date for audit and handover.
• Apply maker-checker discipline — for higher-risk tasks (e.g., controlled database amendments), follow validation and maker-checker controls carefully and never skip verification steps.
• Escalate appropriately — recognise when a task is complex, unusual, or high-risk, and escalation promptly to senior engineers rather than proceeding unsupervised.

Requirements

• Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field — or equivalent practical experience.
• Minimum 0–2 years of experience; entry level candidates are encouraged to apply.
• Basic SQL and Excel skills, sufficient to perform simple queries, data checks, and reconciliation.
• Exposure to APIs/Postman and basic scripting.
• Familiarity with monitoring or automation tools such as Grafana or Jenkins.
• Exposure to Jira, ServiceNow, or similar ticket‑management systems.
• Basic understanding of cloud concepts, JSON/XML, NoSQL or time-series databases such as Cassandra/CQL.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.