1 Year Contract Customer Relationship Executive #BJJ

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD seeks a Customer Relationship Executive for a 1-year contract within a bank's contact centre. The role focuses on delivering quality customer service across banking products, handling enquiries, and achieving first-call resolution.

Responsibilities include addressing inbound queries, meeting SLAs, escalating issues when needed, and maintaining knowledge of product offerings to improve customer experience.

Qualifications

• Diploma or Degree in any relevant discipline.
• 3 to 5 years of relevant customer service or Contact Centre experience, preferably in banking/financial services.
• Strong communication and interpersonal skills with a customer-focused mindset.

Responsibilities

• Support the Contact Centre team in handling customer enquiries across banking products and services.
• Handle inbound customer enquiries professionally while meeting established SLAs.
• Understand customers' needs and provide accurate information and first-call resolution where possible.
• Identify opportunities to enhance the customer experience through service and product knowledge.
• Gather customer feedback, identify recurring issues and trends, and recommend service improvements.
• Process customer requests, including fee and charge waivers, accurately within the SLA.
• Adhere to duty rosters and operational schedules.
• Ensure all customer interactions meet service quality standards and comply with policies and regulatory requirements.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Diploma or Degree in any relevant discipline

Job description

1 Year Contract Customer Relationship Executive #BJJ

Our client is a reputable local bank seeking a Customer Relationship Executive to join its Contact Centre team and deliver quality customer service across a wide range of banking products and services.

Job Responsibilities

• Support the Contact Centre team in handling customer enquiries across a full suite of banking products, including credit cards, loans, and other banking services.
• Handle inbound customer enquiries professionally and efficiently while meeting established Service Level Agreements (SLAs).
• Understand customers' needs and provide accurate information and first-call resolution wherever possible.
• Identify opportunities to enhance the customer experience through effective service and product knowledge.
• Gather customer feedback, identify recurring issues and trends, and recommend appropriate service improvement initiatives.
• Process customer requests, including fee and charge waivers, accurately and within the stipulated SLA.
• Adhere to assigned duty rosters and operational schedules.
• Ensure all customer interactions meet the bank’s service quality standards, including product knowledge, communication, accuracy, and overall service delivery.
• Comply with the bank’s policies, procedures, and relevant regulatory requirements.

Job Requirements

• Diploma or Degree in any relevant discipline.
• 3 to 5 years of relevant customer service or Contact Centre experience, preferably within the banking or financial services industry.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Good knowledge of banking products and services will be an advantage.
• Able to work effectively in a fast-paced environment and manage customer enquiries professionally.
• Comfortable working on a rostered schedule.

Contract: 1 Year Contract

Salary: S$3,000 - S$4,000 per month