1 Year Contract Executive, Fraud Operations #BJJ

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 39,000 - 50,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a detail-oriented Executive, Fraud Operations on a 1-year contract in Singapore. The role covers monitoring, investigating, and preventing fraud across banking products and services, with round-the-clock support as needed.

Responsibilities include reviewing alerts, conducting investigations for card and e-payment transactions, and collaborating with stakeholders to reduce fraud losses. This position may require a 24/7 shift and strong communication skills.

Qualifications

• Diploma or equivalent qualification.
• Prior fraud operations or monitoring experience preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Able to work in a fast-paced environment and handle urgent cases.
• Comfortable with 24/7 rotational shifts if required.
• Good communication and stakeholder management skills.

Responsibilities

• Monitor and review fraud alerts across monitoring systems to detect and escalate suspicious activity.
• Provide 24/7 fraud monitoring support for timely detection and prevention of fraud.
• Investigate fraud alerts for card transactions (Issuing, Acquiring, ATM) and e-payment transactions.
• Perform verification calls with customers to validate suspicious or unauthorized activity.
• Maintain whitelist parameters to reduce false positives while ensuring effective controls.
• Handle customer-reported unauthorized or suspicious transactions following policies and regulatory requirements.
• Respond to urgent requests from law enforcement and regulators, including after-hours account freezes.
• Support internal investigations with accurate account and transaction details for reviews and audits.
• Conduct preliminary investigations into suspected fraud and scams, including evidence gathering and escalation.
• Analyze confirmed fraud cases to identify trends and gaps, proposing process improvements.
• Answer inbound calls about lost cards, scam/fraud cases, and merchant inquiries.
• Support Cards Authorisation as part of daily operations.

Skills

Fraud Operations

Analytical

Communication

Shift Work

Education

Diploma

Job description

1 Year Contract Executive, Fraud Operations #BJJ

Our client is a reputable bank seeking a detail-oriented and proactive Executive, Fraud Operations to support fraud monitoring, investigation, and prevention activities across banking products and services.

Job Responsibilities

• Monitor and review fraud alerts generated through multiple fraud monitoring systems across various banking segments, ensuring timely detection and escalation of suspicious activities.
• Provide round-the-clock fraud monitoring support to facilitate early detection, prevention, and mitigation of fraudulent transactions.
• Investigate fraud alerts for card transactions (Issuing, Acquiring, and ATM) and e-payment transactions using internal systems and scheme-based tools.
• Perform transaction verification and customer confirmation calls to validate suspicious or unauthorized activities.
• Manage and maintain whitelist parameters to reduce false positives while ensuring effective fraud detection controls.
• Handle customer-reported unauthorized or suspicious transactions in accordance with internal policies and regulatory requirements.
• Respond promptly to urgent requests from law enforcement agencies and regulatory authorities, including account freeze instructions outside standard business hours.
• Support internal investigations by providing accurate account and transaction information for reviews, audits, and external inquiries.
• Conduct preliminary investigations into suspected fraud and scam cases, including evidence gathering, case documentation, and escalation where necessary.
• Analyse confirmed fraud cases to identify emerging fraud trends, patterns, and control gaps, and recommend process improvements.
• Handle inbound calls relating to lost card reports, scam/fraud cases, and merchant-related enquiries.
• Support the Cards Authorisation function as part of daily operational requirements.

Requirements

• Minimum Diploma or equivalent qualification.
• Prior experience in Fraud Operations, Fraud Monitoring, or Call Centre Operations within the banking or financial services industry is preferred.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work in a fast-paced environment and manage urgent cases effectively.
• Comfortable working on a 24/7 rotational shift, if required.
• Good communication and stakeholder management skills.

Monthly salary: S$3,500 to S$4,500 (commensurate with experience)

Only shortlisted candidates will be notified.