Winter Tour Coordinator & Guest Experience Specialist

Stockholm Iceguide AB; Stockholms kommun; On-site; SEK 193,000 - 234,000; Part time

Job summary

Stockholm ICEguide AB is seeking a Front Office, Tour Preparation & Coordination Personnel to oversee and coordinate day’s activities, assist guides and guests, and ensure tours run smoothly.

You will organise equipment, support guides, and handle guest communications, with a focus on hospitality and operational efficiency. The role is part-time, on-site in Stockholm, with winter season shifts and approx. 20 hours per week.

Qualifications

• Outgoing and friendly with a passion for customer service.
• Ability to work autonomously with good computer skills.
• Attention to detail and ability to see processes from a big scope.
• Experience in the tourism industry is beneficial.
• EU driving license and confident driver.
• Clear English communication.
• Available to work weekends during the winter season (Dec 27–Apr 1).
• Day shifts 07:00–15:00 with occasional evenings 14:00–20:00/21:00.

Responsibilities

• Organise, pack and prepare equipment and light meals for tours.
• Coordinate guests and guides to start tours on time.
• Assist with on-site logistics for larger groups and winter events.
• Keep the Adventure Café, warehouse and back office tidy.
• Welcoming guests at front desk and handling emails and bookings.
• Assist guests by phone and in person and manage skate rentals.

Skills

Customer service

Teamwork

Attention to detail

Autonomous work

English communication

Driving license (EU)

Job description

Stockholm ICEguide AB is seeking a Front Office, Tour Preparation & Coordination Personnel to oversee and coordinate day’s activities, assist guides and guests, and ensure tours run smoothly.

You will organise equipment, support guides, and handle guest communications, with a focus on hospitality and operational efficiency. The role is part-time, on-site in Stockholm, with winter season shifts and approx. 20 hours per week.