Back Office & Tour Coordination Personnel

Stockholm Iceguide AB; Stockholms kommun; On-site; SEK 420,000 - 520,000; Full time

Job summary

Stockholm ICEguide AB söker en driven Back Office & Tour Coordination-person för vårt verksamhet i Stockholm. Du kommer att samordna turer, hantera bokningar och stödja gäster före, under och efter upplevelserna. Rollen kräver ett starkt fokus på organisation och service.

Erfarenhet från rese- och turistbranschen samt goda kunskaper i engelska ses som viktigt. Svenskt språk eller andra språk är en fördel. Vi erbjuder en dynamisk arbetsmiljö och möjlighet att utveckla nya turprodukter.

Qualifications

• Tidigare erfarenhet från turistsektorn krävs.
• Utmärkta organisatoriska och administrativa färdigheter.
• Goda kommunikations- och kundserviceförmågor.
• Förmåga att arbeta självständigt och i team.
• Engelska flytande; svenska eller andra språk är en fördel.

Responsibilities

• Stödja och övervaka frontoffice-drift samt säkerställa utmärkt service till gästerna.
• Koordinera dagliga turer och aktiviteter med guider och deltagare.
• Övervaka bokningar, ändringar och kundförfrågningar.
• Säkerställa att turinformation är korrekt i relevanta system.
• Kommunicera med guider, leverantörer och kunder om logistiken.
• Assistera med schemaläggning och tilldelning av guider och resurser.
• Deltaga i utveckling och lansering av nya turer och produkter.

Skills

Organisational skills

English fluency

Customer service

Independent work

Tourism experience

Tools

FareHarbor

Fortnox

Scheduling software

Tour management software

Job description

Back Office & Tour Coordination Personnel

Stockholm ICEguide AB

Backofficepersonal

Kommun: Stockholm

Stockholm Adventures is looking for a motivated and organised Back Office & Tour Coordination person to join our team in Stockholm.

Stockholm Adventures is a tourism and adventure company offering a wide range of guided and self-guided experiences all year around, including bike tours, kayaking, nature adventures, boat tours, ice skating and rentals. Our goal is to create genuine, memorable experiences for our guests while maintaining a high level of service and operational quality.

About the Role

As a member of our back-office team, you will play an important role in making sure our daily operations run smoothly. You will work closely with the front office, guides and other members of the team to coordinate tours, manage bookings and support our guests before, during and after their experiences.

You will be involved in developing new tourism products, packages and tours, from the initial idea through to planning, coordination and implementation.

This is a hands-on role suited to someone who enjoys working in tourism, is highly organised, takes initiative and is comfortable handling several tasks at the same time.

Main Responsibilities

• Support and oversee front-office operations and ensure guests receive excellent service.
• Coordinate daily tours and activities, including schedules, guides, participants and operational details.
• Monitor and manage bookings, changes, cancellations and customer requests.
• Ensure tour information is accurate and up to date across relevant systems.
• Communicate with guides, suppliers, partners and customers regarding tour logistics.
• Assist with daily scheduling and allocation of guides and resources.
• Handle administrative tasks related to tour operations and bookings.
• Help resolve operational issues and last-minute changes in a calm and efficient manner.
• Follow up on bookings and ensure all necessary information is communicated to the relevant team members.
• Participate in the development and creation of new tours, products and travel packages.
• Research and develop new tour concepts and experiences suitable for Stockholm Adventures' target markets.
• Assist with planning, pricing, scheduling and operational setup of new products and packages.
• Coordinate the implementation and launch of new tours and experiences.
• Contribute ideas for improving existing products, guest experiences and operational processes.
• Support the wider team with general administrative and operational tasks when required.
• Participate in the recruitment process for seasonal staff, including helping define staffing needs, reviewing applications, communicating with candidates and participating in interviews.
• Assist with onboarding and coordinating new seasonal employees and guides.

Requirements

• Previous professional experience in the tourism sector is required.
• Excellent organisational and administrative skills.
• Strong attention to detail and the ability to prioritise tasks.
• Comfortable working in a fast-paced environment where plans can change quickly.
• Good communication and customer-service skills.
• Ability to work independently while also being an active part of a team.
• An interest in developing new tourism products and creating new guest experiences.
• Fluent English, both written and spoken. Swedish and/or other languages are an advantage.

Preferred

Experience with any of the following would be highly valuable:

• Booking and reservation systems, particularly FareHarbor or similar platforms.
• Administrative/accounting systems such as Fortnox.
• Staff scheduling and workforce planning systems.
• Tour or activity management software.
• Experience coordinating guides, drivers, suppliers or other operational staff.
• Experience developing, launching or managing tourism products, tours or packages.
• Knowledge of the Stockholm tourism market and local attractions and activities.
• Active life style and love for the outdoors.
• Driving license

Who We Are Looking For

We are looking for someone who is reliable, proactive, solution-oriented and creative, with a genuine interest in tourism and creating great experiences for guests.

You should enjoy taking responsibility, keeping things organised and making sure that the details behind the scenes are taken care of.

The ideal candidate is comfortable switching between administrative work, customer service, operational coordination and product development throughout the day.

A positive attitude, flexibility and the ability to remain calm when things get busy are essential.

What We Offer

• A varied and hands-on role within Stockholm's tourism and adventure industry.
• The opportunity to work with a friendly and international team.
• A dynamic workplace where no two days are exactly the same.
• The opportunity to be involved in a wide range of tours and outdoor experiences.
• The opportunity to develop and launch new tourism products, tours and packages agreed within the back office team.
• Possibilities to develop your skills within tourism operations, administration and product development.

We look forward to hearing from you!

Krav

• Backofficepersonal - erfarenhet efterfrågas

Krav

• Engelska

Krav

• B