Front Office, Tour Preparation & Coordination Personnel

Stockholm Iceguide AB; Stockholms kommun; Vor Ort; SEK 193.000 - 234.000; Teilzeit

Zusammenfassung

Stockholm ICEguide AB is seeking a Front Office, Tour Preparation & Coordination Personnel to oversee and coordinate day’s activities, assist guides and guests, and ensure tours run smoothly.

You will organise equipment, support guides, and handle guest communications, with a focus on hospitality and operational efficiency. The role is part-time, on-site in Stockholm, with winter season shifts and approx. 20 hours per week.

Qualifikationen

• Outgoing and friendly with a passion for customer service.
• Ability to work autonomously with good computer skills.
• Attention to detail and ability to see processes from a big scope.
• Experience in the tourism industry is beneficial.
• EU driving license and confident driver.
• Clear English communication.
• Available to work weekends during the winter season (Dec 27–Apr 1).
• Day shifts 07:00–15:00 with occasional evenings 14:00–20:00/21:00.

Aufgaben

• Organise, pack and prepare equipment and light meals for tours.
• Coordinate guests and guides to start tours on time.
• Assist with on-site logistics for larger groups and winter events.
• Keep the Adventure Café, warehouse and back office tidy.
• Welcoming guests at front desk and handling emails and bookings.
• Assist guests by phone and in person and manage skate rentals.

Kenntnisse

Customer service

Teamwork

Attention to detail

Autonomous work

English communication

Driving license (EU)

Jobbeschreibung

Front Office, Tour Preparation & Coordination Personnel

Stockholm ICEguide AB

Kommun: Stockholm

To oversee, facilitate and coordinate the day’s activities and be a source of help and support to our guides and our guests.

• Tour coordination duties include – Organising, packing and preparing equipment and light meals for tours. Coordinating the guests and the guides so that tours get off in an organised and timely fashion. Assisting with the logistics and preparation on site for larger groups winter events and activities.
• Other duties include – helping to keep the Adventure Café, warehouse and back office a tidy and pleasant environment for all who use it.
• Front desk duties include – Welcoming guests and communicating with guests and guides so that tours get off to a smooth start. Checking and answering emails, making tour bookings and helping guests (in person and over the phone).
• Managing Ice Skate Rentals.

Who we are looking for:

• You should be an outgoing and friendly person who enjoys working as part of a team and delivering excellent customer service.
• You should have the ability to work autonomously and good computer skills.
• You should have attention to details but also be able to see the processes from a big scope.
• It would be beneficial if you have experience working in the tourism industry
• You should hold a valid EU driving license and be a confident driver.
• You should be able to communicate well in English.
• You should be able to work weekends (and occasional weekdays) over the winter season; 27 December – 1 April. Day shifts 07:00 – 15:00, with occasional evening shifts 14:00/16:00 – 20/21:00. Working approx. 20 hours per week.

Krav

• Engelska

Krav

• B