Walk-in Service Advisor | Customer Care for Tech Solutions

Foxway; Södertälje kommun; On-site; SEK 260,000 - 340,000; Full time

Job summary

Foxway is launching a Walk-in Service in Södertälje and is seeking a Walk-in Service Advisor to welcome customers, understand their needs and guide them to the right solutions. You will coordinate with technicians and teams to ensure smooth service delivery and a positive customer experience in a fast-paced environment.

You should bring service-minded attitude, strong communication, and the ability to manage multiple customers while delivering clear, helpful advice in Swedish and English.

Qualifications

• Service-minded and enjoy working directly with people.
• Clear communication; stay calm under pressure.
• Willingness to learn about devices and services.

Responsibilities

• Welcome and assist customers professionally.
• Understand customer needs via active listening and the right questions.
• Advise customers on devices, services and next steps.
• Coordinate with technicians and internal teams for service delivery.
• Manage customer flow, waiting times and service priorities.
• Keep customers informed about progress and document interactions.

Skills

Customer service

Communication

Active listening

Multitasking

Problem solving

Swedish and English

Job description

Foxway is launching a Walk-in Service in Södertälje and is seeking a Walk-in Service Advisor to welcome customers, understand their needs and guide them to the right solutions. You will coordinate with technicians and teams to ensure smooth service delivery and a positive customer experience in a fast-paced environment.

You should bring service-minded attitude, strong communication, and the ability to manage multiple customers while delivering clear, helpful advice in Swedish and English.