Walk-in Service Advisor

Foxway; Södertälje kommun; On-site; SEK 260,000 - 340,000; Full time

Job summary

Foxway is launching a Walk-in Service in Södertälje and is seeking a Walk-in Service Advisor to welcome customers, understand their needs and guide them to the right solutions. You will coordinate with technicians and teams to ensure smooth service delivery and a positive customer experience in a fast-paced environment.

You should bring service-minded attitude, strong communication, and the ability to manage multiple customers while delivering clear, helpful advice in Swedish and English.

Qualifications

• Service-minded and enjoy working directly with people.
• Clear communication; stay calm under pressure.
• Willingness to learn about devices and services.

Responsibilities

• Welcome and assist customers professionally.
• Understand customer needs via active listening and the right questions.
• Advise customers on devices, services and next steps.
• Coordinate with technicians and internal teams for service delivery.
• Manage customer flow, waiting times and service priorities.
• Keep customers informed about progress and document interactions.

Skills

Customer service

Communication

Active listening

Multitasking

Problem solving

Swedish and English

Job description

Do you enjoy helping people, solving problems, and creating a great customer experience?

At Foxway, we believe technology should be used for longer. Every day, we help organizations extend the life of IT equipment through smart, circular solutions that create value for both customers and the environment. Our purpose is simple: to make digital life easier while reducing unnecessary waste and extending the life of technology.

We are now launching a new Walk-in Service in Södertälje and are looking for Walk-in Service Advisor to help build the experience from the start.

What you'll be doing

As a Walk-in Service Advisor, you will be one of the first people customers meet when visiting our Walk-in Service. Your role is to understand what they need, guide them towards the right solution and make sure they feel supported throughout the process.

Whether someone needs help with a device, wants to understand their available options or arrives frustrated because something isn't working, your focus is to listen, advise and create a positive experience.

What you will do

• Welcome and assist customers in a professional and friendly way.
• Understand customer needs through active listening and the right questions.
• Advise customers on available devices, services and next steps.
• Handle questions and challenging customer situations calmly and constructively.
• Coordinate with technicians and internal teams to ensure smooth service delivery.
• Manage customer flow, waiting times and service priorities.
• Keep customers informed about the progress of their requests.
• Maintain accurate customer records and service documentation.

Who We Are Looking For

You are naturally service-minded and enjoy working directly with people. You communicate clearly, stay calm when situations become challenging and genuinely enjoy finding solutions.

We believe you have

• Previous experience from customer service, retail, helpdesk, hospitality, technical support or another customer-facing environment.
• Strong communication and interpersonal skills.
• A practical and solution-oriented mindset.
• Confidence handling complaints or frustrated customers professionally.
• The ability to manage several customers and priorities in a fast-paced environment.
• An interest in technology and willingness to learn about different devices and services.
• Good communication skills in Swedish and English.

You don't need to be a technician. What matters most is your ability to understand the customer's situation, provide good advice and make sure they leave feeling heard and supported.

To succeed in this role

• You put the customer first and enjoy helping people.
• You are approachable, patient and confident in your communication.
• You take ownership rather than simply passing problems on.
• You collaborate naturally with technicians and other colleagues.
• You stay positive and solution-focused when things don't go according to plan.

Why join Foxway?

• Help build a new Walk-in Service in Södertälje from the beginning.
• Join a stable and growing international technology company.
• Develop your skills within customer service and technology.
• Work in a supportive and collaborative team environment.
• Contribute to a more sustainable and circular use of technology.

Help us make a difference!

For the selected final candidate

Foxway will conduct a background check as part of our recruitment process, in accordance with applicable local legislation and our internal screening policy. The scope of the check depends on the position and the country in which it is based. You will be informed of the details, and your approval will be requested before any check is initiated.

How does Foxway operate?

Foxway is a fast-growing and dynamic organization with an international team of nearly 1,300 people. We operate across multiple countries, with key hubs across Europe. Within Foxway, Circular Workspace Solutions (CWS) focuses on delivering sustainable workplace solutions through Device-as-a-Service, lifecycle services, and IT Asset Disposition offerings for enterprise and public sector customers. Our mission is to make sustainable technology accessible to everyone by extending the life of IT equipment and enabling circular business models. By joining us, you become part of a purpose-driven, international team that is shaping the future of sustainable workplaces and circular technology.