Walk-in Technician

Foxway; Södertälje kommun; On-site; SEK 312,000 - 402,000; Full time

Job summary

Foxway in Södertälje is hiring a Walk-in Technician to provide hands-on technical support for customers visiting our new service center. You will diagnose devices, perform swaps, and determine the right next steps while documenting outcomes.

The role requires experience with IT hardware, strong troubleshooting, and a service-minded approach to customer interactions in a fast-paced setting.

Qualifications

• Experience with IT hardware and device repair.
• Good knowledge of computers and mobile devices.
• Strong troubleshooting and problem-solving skills.
• Service-minded with customer-facing experience.
• Ability to work under pressure and manage multiple cases.

Responsibilities

• Perform initial diagnostics on devices (computers, phones, etc).
• Troubleshoot basic hardware and software issues.
• Assess device condition and determine next steps.
• Perform device swaps according to established processes.
• Triages repair cases and routes for further handling.
• Check device eligibility, warranty status and required documentation.
• Prepare and configure devices and related equipment.
• Explain findings and next steps to customers clearly.
• Document findings and actions in relevant systems.
• Escalate complex cases to repair/service teams.

Skills

IT hardware

Troubleshooting

Customer service

Swedish language

English language

Education

Technical education

Job description

Do you enjoy technology, troubleshooting, and solving problems directly with customers? At Foxway, we believe technology should be used for longer. Every day, we help organizations extend the life of IT equipment through smart, circular solutions that create value for both customers and the environment. Our purpose is simple: to make digital life easier while reducing unnecessary waste and extending the life of technology.

We are now launching a new Walk-in Service in Södertälje and are looking for a Walk-in Technician to provide hands-on technical support to customers visiting the service.

What you’ll be doing

As a Walk-in Technician, you will be the technical point of contact when customers bring devices to our Walk-in Service. You will assess devices, troubleshoot problems, perform device swaps and determine the right next step. Some issues you will resolve directly, while others will need to be documented and routed to the appropriate repair or service team.

What you will do:

• Perform initial diagnostics on computers, phones and other devices.
• Troubleshoot basic hardware and software issues.
• Assess device condition and determine the appropriate next step.
• Perform device SWAPs according to established processes.
• Triage repair cases and route them for further technical handling when needed.
• Check device eligibility, warranty status and required documentation.
• Prepare and configure devices and related equipment when required.
• Explain technical findings and next steps clearly to customers.
• Document technical findings and actions accurately in relevant systems.
• Escalate more complex cases and collaborate with repair and service teams.

Who We Are Looking For

You enjoy hands-on technical work but are equally comfortable interacting directly with customers. You can troubleshoot methodically, explain technical issues simply and remain service-minded when a customer arrives with an urgent problem.

We believe you have

• Previous experience with IT hardware, technical support, device repair, service desk or similar technical work.
• Good understanding of computers, mobile devices and common hardware/software issues.
• Strong troubleshooting and problem-solving skills.
• Good attention to detail and ability to follow technical processes.
• A service-minded approach and confidence working directly with customers.
• Ability to prioritize and manage several cases in a fast-paced environment.
• Good communication skills in Swedish and English.
• Technical education and/or relevant certifications are considered a merit.

Experience within circularity or refurbishment is not required. What matters is your technical foundation, curiosity and willingness to learn.

To succeed in this role

• You enjoy investigating problems and finding practical solutions.
• You combine technical thinking with a customer-first mindset.
• You take ownership and work accurately.
• You can explain technical information in a simple and helpful way.
• You collaborate well with advisors, technicians and wider service teams.

Why join Foxway?

• Help build a new Walk-in Service in Södertälje from the beginning.
• Join a stable and growing international technology company.
• Develop your technical skills through hands-on customer-facing work.
• Work in a supportive and collaborative team environment.
• Contribute to a more sustainable and circular use of technology.

For the selected final candidate

Foxway will conduct a background check as part of our recruitment process, in accordance with applicable local legislation and our internal screening policy. The scope of the check depends on the position and the country in which it is based. You will be informed of the details, and your approval will be requested before any check is initiated.

How does Foxway operate?

Foxway is a fast-growing and dynamic organization with an international team of nearly 1,300 people. We operate across multiple countries, with key hubs across Europe.

Within Foxway, Circular Workspace Solutions (CWS) focuses on delivering sustainable workplace solutions through Device-as-a-Service, lifecycle services, and IT Asset Disposition offerings for enterprise and public sector customers.

Our mission is to make sustainable technology accessible to everyone by extending the life of IT equipment and enabling circular business models.

By joining us, you become part of a purpose-driven, international team that is shaping the future of sustainable workplaces and circular technology.