Vendor Governance & Delivery Lead (Microsoft Services)

SEB; Solna kommun; On-site; SEK 900,000 - 1,250,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Continuous professional development

Collaborative cross-functional culture

Job summary

SEB in Stockholm seeks a Technology ICD Delivery Manager to strengthen vendor governance and contract management within MW&UAS, coordinating risk, security and compliance activities to ensure resilient services.

You will work with stakeholders, vendors and delivery teams to govern Microsoft-related services, ensuring delivery as agreed and continuous improvement across the service portfolio.

Qualifications

• Proven experience from contract management, vendor governance or third-party management.
• Understanding of service management, service packaging, service forecasts and total cost of ownership.
• University degree in a relevant field, or equivalent experience from technology, service delivery, vendor management or governance.
• Good understanding of technology services, operational controls, security expectations and audit/compliance requirements.
• Experience coordinating risk management, BCM/DR activities, audits or control reporting.
• Experience from a regulated environment, preferably within banking or financial services, is beneficial.

Responsibilities

• Lead and coordinate Microsoft vendor and contract management activities, including follow-up of contractual obligations, sourcing support and vendor performance.
• Secure that services are operated and maintained with the right level of quality, security, resilience, auditability and compliance.
• Follow up service performance and ensure that partners and vendors deliver according to agreed expectations.
• Coordinate risk management activities within MW&UAS, including input to risk assessments, issue follow-up and mitigation planning.
• Drive and coordinate security hygiene activities to support a strong control environment and reduce operational and security risks.
• Coordinate BCM and DR plans, including planning, preparation and follow-up of DR tests.
• Support audits and regulatory-related activities by coordinating input, evidence and follow-up actions.
• Drive Step data quality improvements within MW&UAS to ensure accurate and reliable service and control information.
• Prepare and coordinate quarterly KRI reporting for House in Order within MW&UAS.
• Act as bridge between vendor and delivery teams to ensure roadmap planning.
• Communicate service offerings, performance and improvement needs to relevant stakeholders.
• Support financial management of the service portfolio, including cost follow-up, and forecasts.

Skills

Stakeholder management

Structured coordination

Contract management

Project management

Fluent English

Education

University degree or equivalent experience

Tools

Microsoft services

Job description

SEB in Stockholm seeks a Technology ICD Delivery Manager to strengthen vendor governance and contract management within MW&UAS, coordinating risk, security and compliance activities to ensure resilient services.

You will work with stakeholders, vendors and delivery teams to govern Microsoft-related services, ensuring delivery as agreed and continuous improvement across the service portfolio.