IT Service Delivery Lead: Modernize Digital Services

Videberg Kraft AB; Stockholms kommun; On-site; SEK 1,100,000 - 1,400,000; Full time

Job summary

Videberg Kraft AB is seeking an IT Service Delivery Lead to establish, govern and continuously improve the digital services supporting Sweden’s upcoming nuclear project. You will bridge business stakeholders, external IT partners and internal governance to deliver reliable, compliant and cost-efficient IT services.

The role combines strategy with hands-on delivery: owning the service delivery model, driving supplier performance, and shaping a modern digital workplace for a highly regulated

Qualifications

• 6-10 years of experience in IT Service Management, IT Operations, or related field.
• Experience in supplier management, outsourcing, and vendor governance.
• Experience in complex and regulated environments.
• Good understanding of cloud services, Microsoft 365, Azure, SaaS platforms, and modern IT delivery models.
• Experience managing budgets, KPIs, and service performance reporting.
• Fluency in Swedish and English, both spoken and written.

Responsibilities

• Lead transition of current services to a new IT partner.
• Establish effective operational processes and service delivery model.
• Own service delivery model and manage supplier performance.
• Drive continuous improvement in service quality, security, and cost efficiency.
• Provide KPI reporting and decision support to management.

Skills

IT Service Management

Operations Management

Supplier Management

Regulated Environments

Cloud & SaaS

Budgeting & KPIs

Swedish & English

Tools

Microsoft 365

Azure

Job description

Videberg Kraft AB is seeking an IT Service Delivery Lead to establish, govern and continuously improve the digital services supporting Sweden’s upcoming nuclear project. You will bridge business stakeholders, external IT partners and internal governance to deliver reliable, compliant and cost-efficient IT services.

The role combines strategy with hands-on delivery: owning the service delivery model, driving supplier performance, and shaping a modern digital workplace for a highly regulated