Telecom Solution Architect — End-to-End Customer Solutions

Telavox; Stockholms kommun; Hybrid; SEK 558,000 - 781,200; Full time

Benefits offered by this job

Flexible work options

Adaptable hours

Innovative company culture

Job summary

Telavox is seeking a Solution Architect to join our Customer Service Delivery team in Stockholm or Malmö. This role is vital for understanding customer needs and implementing effective telecom solutions. The ideal candidate will have a background in telecom, strong communication skills, and experience working with complex customer environments.

The position includes responsibilities such as managing stakeholder relationships, leading project timelines, and translating customer requirements into actionable designs. Enjoy flexible working hours while contributing to innovative communications solutions.

Qualifications

• Solid background in telecom or UCaaS.
• Experience across BSS/OSS environments.
• Strong stakeholder management skills.
• Fluent in English and preferably one Scandinavian language.

Responsibilities

• Run discovery and needs analysis with customers.
• Design end-to-end solutions integrating with existing ecosystems.
• Manage internal and external stakeholders effectively.
• Support technical sales processes and RFx.
• Translate customer demands into structured product input.

Skills

Technical communication

Stakeholder management

Telecom knowledge

Curiosity

Job description

Telavox is seeking a Solution Architect to join our Customer Service Delivery team in Stockholm or Malmö. This role is vital for understanding customer needs and implementing effective telecom solutions. The ideal candidate will have a background in telecom, strong communication skills, and experience working with complex customer environments.

The position includes responsibilities such as managing stakeholder relationships, leading project timelines, and translating customer requirements into actionable designs. Enjoy flexible working hours while contributing to innovative communications solutions.