Partner Technical Account Manager

Telavox; Malmö kommun; Hybrid; SEK 450,000 - 600,000; Full time

Benefits offered by this job

Flexible work options

Adaptable hours

Job summary

Telavox is seeking a Partner Technical Account Manager to support and develop their partner network. You'll ensure resellers receive the best experience and provide technical guidance.

This role involves building strong relationships and working closely with partners to help them succeed. You should be confident in communication, fluent in Swedish and English, and possess a strong service mindset. Flexible work options are offered to maintain a balance between life and career.

Qualifications

• Experience building long-term relationships and creating trust.
• Strong service mindset and proactive way of working.
• Confident communicating by phone, email, and in face-to-face meetings.
• Fluent in Swedish and English, both written and spoken.
• Structured, responsible, and comfortable handling several tasks at once.

Responsibilities

• Supporting partners through meetings, phone calls, and email.
• Handling different types of partner-related cases and questions.
• Providing proactive advice and technical guidance.
• Building, maintaining, and developing strong partner relationships.
• Working closely with the Partner Sales team to create the best possible partner journey.

Skills

Relationship building

Service mindset

Problem-solving

Communication skills

Job description

Partner Technical Account Manager

Are you passionate about building strong relationships, solving problems, and creating great customer experiences together with partners? Do you enjoy combining technical support with proactive guidance?

As a Partner Technical Account Manager, you’ll play an important part in supporting and developing our partner network, ensuring that resellers and their customers receive the best possible experience with Telavox.

About the job

Our partners range from smaller teams to larger organisations, with 2 to 50 employees, spread across about 200 offices nationwide. They represent half of our revenue, making them a business‑critical part of Telavox.

You will work closely with resellers to ensure they feel supported, confident, and equipped to help their customers succeed.

In this role, you will be the go‑to person for several partners, supporting them in their daily work, handling partner‑related matters, and providing both reactive and proactive technical guidance.

Responsibilities

• Supporting partners through meetings, phone calls, and email
• Handling different types of partner‑related cases and questions
• Providing proactive advice and technical guidance
• Building, maintaining, and developing strong partner relationships
• Working closely with the Partner Sales team to create the best possible partner journey
• Helping our partners deliver an excellent experience to their customers

About you

We believe you are a relationship‑driven and service‑mindset person who enjoys helping others succeed. You are confident in communicating with different stakeholders and can balance problem‑solving, support, and business understanding.

You probably enjoy a role where no two days are the same, combining technical understanding with close collaboration and partner success.

Qualifications

• Experience building long‑term relationships and creating trust
• Strong service mindset and proactive way of working
• Confidence communicating by phone, email, and in face‑to‑face meetings
• Fluent in Swedish and English, both written and spokenPleasure in solving problems and guiding others toward the best solution
• Structured, responsible, and comfortable handling several tasks at once
• Enjoy working closely with both partners and internal teams
• Bring positive energy and contribute to a collaborative work environment

Benefits

Flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant culture.