Solution Architect

Telavox; Stockholms kommun; Hybrid; SEK 558,000 - 781,200; Full time

Benefits offered by this job

Flexible work options

Adaptable hours

Innovative company culture

Job summary

Telavox is seeking a Solution Architect to join our Customer Service Delivery team in Stockholm or Malmö. This role is vital for understanding customer needs and implementing effective telecom solutions. The ideal candidate will have a background in telecom, strong communication skills, and experience working with complex customer environments.

The position includes responsibilities such as managing stakeholder relationships, leading project timelines, and translating customer requirements into actionable designs. Enjoy flexible working hours while contributing to innovative communications solutions.

Qualifications

• Solid background in telecom or UCaaS.
• Experience across BSS/OSS environments.
• Strong stakeholder management skills.
• Fluent in English and preferably one Scandinavian language.

Responsibilities

• Run discovery and needs analysis with customers.
• Design end-to-end solutions integrating with existing ecosystems.
• Manage internal and external stakeholders effectively.
• Support technical sales processes and RFx.
• Translate customer demands into structured product input.

Skills

Technical communication

Stakeholder management

Telecom knowledge

Curiosity

Job description

About the Job

As a Solution Architect within our Customer Service Delivery team, you sit at the intersection of customer, product, and platform. Your job is to deeply understand what a customer is trying to achieve: their technical ecosystem, their commercial requirements, and their legal constraints — and then connect those dots to what Telavox can deliver.

Most of the work is about understanding the customer's side. How their teams communicate, how they manage users and devices, how voice and messaging fit into their workflows, what their IT landscape looks like, billing integrations, online journeys, and regulatory requirements — you need to get into that world before you can architect anything meaningful on ours.

Your Day-to-day Work Includes

• Running discovery and needs analysis with operator customers — asking the right questions, listening carefully, and building the kind of trust that makes complex deals possible
• Designing end-to-end solutions that fit into the customer’s existing ecosystem, including BSS/OSS environments, provisioning, billing, and legal frameworks
• Managing stakeholders on both sides — internally across Engineering, Product, and Sales, and externally across customer organisations at multiple levels
• Owning your projects: setting timelines, tracking progress, escalating when needed, and following through to delivery
• Supporting RFx and technical sales processes as the primary technical voice toward the customer
• Translating customer demands into structured input for Product and Development — so what you learn in the field actually shapes what we build
• Creating clear High-Level and Low-Level Design documentation that the whole organisation can use

About You

You’re a good listener and a technically credible communicator. You know that trust takes time to build and that the best solutions come from understanding what the customer is actually trying to solve — not from presenting a pre-packaged answer.

You’re also someone who gets things done. You manage competing priorities, keep stakeholders informed, and own your deliverables from kickoff to go-live. When something is at risk, you say so early and you drive the resolution.

We're Looking For Someone With

• A solid background in telecom and/or UCaaS — you understand how operators work, what their systems look like, and why integrations are usually where the real complexity lives
• Experience working across customer environments: BSS/OSS, SIM, interconnects, roaming, provisioning, or related domains
• Strong stakeholder management skills — you’re comfortable navigating complex organisations, both internally and externally
• A structured working style with the ability to manage deadlines and elevate with good judgment
• Fluent in English and preferably one Scandinavian language

Genuine curiosity about customer needs and a bias toward understanding before proposing.

Nice to Have

• Experience from Ericsson, Nokia, or a major Operator
• Familiarity with UCaaS integration patterns, SIP, or voice/data quality frameworks
• Experience working in cross-functional teams across product and engineering organisations

Location: Malmö or Stockholm

Travel: ~30 days per year

How to apply

At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you’re ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.

For any questions, feel free to reach out to HR Business Partner Victoria Schmitz at [e-mail].

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Telavox develops world-leading communications platforms with solutions for smart and efficient telephony, PBX, chat and much more. Regardless of whether it involves an entrepreneur-driven startup or a giant among giants, Telavox contributes to making companies more transparent, efficient and accessible.