Project Manager -Customer Onboarding Digital Mobile Operator · Malmö

Telavox; Malmö kommun; On-site; SEK 446,400 - 669,600; Full time

Benefits offered by this job

Flexible work options

Adaptable hours

Job summary

Join Telavox as a Project Manager within Customer Onboarding in Malmö or Stockholm. You’ll oversee onboarding projects, turning customer needs into effective solutions while ensuring a smooth setup. We seek individuals who thrive in a collaborative environment and can manage multiple projects.

Success in this role comes from having a strong customer focus and experience in project management, ideally related to IT or telecom. Flexible working hours foster a healthy work-life balance.

Qualifications

• Experience leading projects, ideally within IT, telecom, or customer onboarding.
• Structured, self-driven, with full ownership of projects.
• Comfortable juggling multiple projects and communicating with stakeholders.

Responsibilities

• Lead customer onboarding projects from start to finish.
• Manage changes and expansions for existing customers.
• Coordinate with internal resources and customer stakeholders.
• Evaluate and suggest improvements to workflows and processes.

Skills

Project management

Customer focus

Fluency in Swedish

Fluency in English

Cross-functional communication

Job description

Join Telavox as a Project Manager within Customer Onboarding

At Telavox, we’re looking for a Customer Onboarding Project Manager to join our Customer Success Team and ensure a smooth and value-creating start for our direct customers across the Nordics. You’ll be a key player in delivering successful onboarding experiences that lay the foundation for long-term customer satisfaction. If you’re structured, proactive, and thrive in a collaborative and fast-paced environment, this could be the role for you!

This position is based in our Malmö or Stockholm office, where you'll be part of a tight-knit team of dedicated onboarding professionals who work closely together, support each other, and continuously improve how we work to bring the best possible value to our customers.

About the job

As a Project Manager, you’ll lead onboarding and implementation projects for new and existing customers. You’ll turn contracts and customer needs into reality by translating requirements into effective Telavox solutions.

A typical day in this role involves:

• Leading customer onboarding projects from start to finish, ensuring smooth setup and go‑live
• Managing changes and expansions for existing customers
• Coordinating with internal resources and aligning with customer stakeholders
• Following structured processes and templates to ensure quality and consistency
• Continuously evaluating and improving how we work, suggesting improvements to tools, workflows, and processes

About you

You’re a proactive doer who enjoys working with people, builds trust quickly, and is comfortable managing projects with both detail and clarity. You have a strong customer focus and the ability to balance multiple priorities in a structured way.

We believe you’ll succeed in this role if you:

• Have experience leading projects, ideally within IT, telecom, or customer onboarding
• Are structured, self-driven, and comfortable taking full ownership of your projects
• Enjoy working cross-functionally and communicating with both technical and commercial stakeholders
• Are fluent in Swedish and English (other Nordic languages are a plus)
• Have a curious mindset and enjoy learning new tools, technologies, and processes
• Are comfortable juggling several projects at once, both large and small ones
• Having experience from the Telecom industry is a plus, but not a requirement

Benefits

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

For any questions, feel free to reach out to HRBP Terese Arnkvist at [e-mail].