Solution Architect

Telavox AB; Malmö kommun; Hybrid; SEK 600,000 - 800,000; Full time

Job summary

Telavox AB is seeking a Solution Architect based in Malmö or Stockholm to connect customer needs with technical solutions. The role includes running discovery analysis, managing stakeholders, and designing tailored solutions integrating with existing systems.

Requires solid telecom/UCaaS experience, strong communication skills and fluency in English, preferably with one Scandinavian language. Join us in shaping customer success through understanding.

Qualifications

• Solid background in telecom and/or UCaaS.
• Experience in BSS/OSS, SIM, interconnects, or related domains.
• Strong stakeholder management skills.

Responsibilities

• Run discovery and needs analysis with operator customers.
• Design end-to-end solutions for existing customer ecosystems.
• Manage internal and external stakeholders effectively.
• Create clear high-level and low-level design documentation.

Skills

Stakeholder management

Telecom or UCaaS background

Understanding of BSS/OSS

Fluent in English

Effective communication

Job description

About the Job

As a Solution Architect within our Customer Service Delivery team, you sit at the intersection of customer, product, and platform. Your job is to deeply understand what a customer is trying to achieve: their technical ecosystem, commercial requirements, and legal constraints – and then connect those dots to what Telavox can deliver.

Most of the work is about understanding the customer's side. How their teams communicate, how they manage users and devices, how voice and messaging fit into their workflows, what their IT landscape looks like, billing integrations, online journeys, and regulatory requirements – you need to get into that world before you can architect anything meaningful on ours.

Day‑to‑Day Work

• Run discovery and needs analysis with operator customers, asking the right questions, listening carefully, and building the kind of trust that makes complex deals possible.
• Design end‑to‑end solutions that fit into the customer's existing ecosystem, including BSS/OSS environments, provisioning, billing, and legal frameworks.
• Manage stakeholders on both sides – internally across Engineering, Product, and Sales, and externally across customer organisations at multiple levels.
• Own your projects: set timelines, track progress, raise escalations when needed, and follow through to delivery.
• Support RFx and technical sales processes as the primary technical voice toward the customer.
• Translate customer demands into structured input for Product and Development so what you learn in the field actually shapes what we build.
• Create clear high‑level and low‑level design documentation that the whole organisation can use.

About You

You’re a good listener and a technically credible communicator. You know that trust takes time to build and that the best solutions come from understanding what the customer is actually trying to solve – not from presenting a pre‑packaged answer.

You are also someone who gets things done. You manage competing priorities, keep stakeholders informed, and own your deliverables from kickoff to go‑live. When something is at risk, you say so early and you drive the resolution.

Required Qualifications

• Solid background in telecom and/or UCaaS – you understand how operators work, what their systems look like, and why integrations are usually where the real complexity lives.
• Experience working across customer environments: BSS/OSS, SIM, interconnects, roaming, provisioning, or related domains.
• Strong stakeholder‑management skills – comfortable navigating complex organisations, both internally and externally.
• Structured working style with the ability to manage deadlines and to escalates with good judgment.
• Fluent in English and preferably one Scandinavian language.
• Genuine curiosity about customer needs and a bias toward understanding before proposing.

Nice to Have

• Experience from Ericsson, Nokia, or a major operator.
• Familiarity with UCaaS integration patterns, SIP, or voice/data quality frameworks.
• Experience working in cross‑functional teams across product and engineering organisations.

Location

Malmö or Stockholm. Travel: ~30 days per year.

EEO Statement

Telavox is an equal‑opportunity employer. We celebrate diversity and inclusivity and encourage people from all backgrounds to apply.