After-Sales Technical Support Engineer – On-Site Gothenburg

Talurit AB; Göteborgs kommun; On-site; SEK 420,000 - 480,000; Full time

Job summary

Talurit AB in Gothenburg Sweden is seeking a Technical Support Engineer to strengthen our After Sales organization. You will act as a primary contact for customers after delivery, handling technical questions, service needs and support cases with ownership and urgency, both remotely and on-site when required.

You will collaborate with Sales, Engineering, Production and Logistics to ensure high service levels and continuous improvement, driving cases forward until resolution and documenting

Qualifications

• Experience in customer support, technical support or similar role.
• Strong service mindset and ability to act with a clear sense of urgency.
• Good technical understanding within mechanics and basic electronics.
• Ability to understand technical products and explain solutions in a clear way.
• Structured and able to manage multiple ongoing cases.
• Strong communication skills and a professional approach towards customers.

Responsibilities

• Handle technical support cases with a high level of responsiveness and follow-through.
• Troubleshoot issues and guide customers towards clear and practical solutions.
• Provide support both remotely and on-site when required.
• Document, track and follow up cases to ensure closure and customer satisfaction.
• Coordinate internally to resolve more complex technical issues.
• Contribute to improving processes, ways of working and customer experience.

Skills

Customer support

Service mindset

Technical understanding (mechanics)

Explain technical solutions

Case management

Communication skills

Job description

Talurit AB in Gothenburg Sweden is seeking a Technical Support Engineer to strengthen our After Sales organization. You will act as a primary contact for customers after delivery, handling technical questions, service needs and support cases with ownership and urgency, both remotely and on-site when required.

You will collaborate with Sales, Engineering, Production and Logistics to ensure high service levels and continuous improvement, driving cases forward until resolution and documenting